HP Pavilion notebook e117dx 17: PC runs is not on and isn't showing any signs of slot voltage

Hey all! It's my first day here, so I apologize if my question format is incorrect. The other day, my laptop does not turn on and showed no sign of slot voltage. I contacted customer support, and the issue has been resolved. That night, I closed the lid, which puts to sleep, and then soon Hibernate. Yesterday morning I tried to turn it on and received the same question. I contacted customer service and they said maybe that's a problem with my hardware. I was hoping that if all users would know additional measures to be taken, before getting my laptop repaired. I followed all the troubleshooting steps. Thank you!

If I helped you, feel free to give me congratulations and accept my answer!

Best regards
Shawn

@Shawnyg,

Hello and thanks for the display on the HP support forums.  The only thing you can check is to run the diagnostics from the bios if you can get.

Laptops HP - diagnostic system (F2)

If you can not enter the diagnostics, check for any code flashing of the LED.

HP Notebook PC - troubleshooting LED Blink Codes or beep during startup or start-up Codes

If you can't find please contact support for repair options.

Thanks again for posting and have a great day.

Tags: Notebooks

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