HP Pavilion Notebook Gaming: B & O GAME

HP Pavilion Notebook Gaming - 15-ak009na (10-64 bit Windows)

In the image below circled in red that I can not change the cursors or uncheck change boxor B & O PLAY of the film music or voice, highlighted in blue, I can change the cursors, etc.

I wonder why I can't change the section circled in red that I would change on this side and treble bass

Thanks in advance for any help

Hello

Hello

Try the following.

Download the Realtek Audio Installer on the link below and save it in your downloads folder.

http://ftp.HP.com/pub/SoftPaq/sp73001-73500/sp73189.exe

When finished, press and hold the Windows key and press R.

In the run window, type devmgmt.msc and press ENTER.

In the Device Manager window, expand sound, video and game controllers.  Right click on the Realtek device and select uninstall - also, you should get a command prompt to delete the current driver, check the box allow this and then proceed to uninstall.

When you are finished, download and reinstall the Chipset driver at the following link.

http://ftp.HP.com/pub/SoftPaq/sp72501-73000/sp72862.exe

After reinstalling, shut down the laptop, unplug the AC adapter and then remove the battery.  Press and hold the Power button for 30 seconds.  Reinsert the battery and plug in the AC adapter.

Robinet tap away at the key esc that you start the computer to launch the Start Menu, and then select f10 to open the bios menu.  Press f9 to load the default values (sometimes it is f5, but the menu below indicates the correct key), use the arrow keys to select 'Yes' and press ENTER.  Press f10 to save the setting and still use the arrow keys to select 'Yes' and press on enter.

When windows has reloaded, open your download folder, right-click on the setup of Realtek Audio and select "Run as Administrator" to launch the installation.  Once this done, restart the laptop again and let Windows take over completely for a few minutes before checking.

Kind regards

DP - K

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