HP Pavilion notebook15-ab035ax: computer HP Pavilion 15 laptop turns off suddenly on low battery

I bought my hp laptop Pavilion in India. Now, I live in England. For the last month or two, I have problems with my laptop. Whenever the laptop is on battery power, it does very quickly. It randomly stops (no stops, just turned off with a gut wrenching tinkling of the hard drive) at any time under load of 50%. no notification of low battery or go into hibernation. It can happen in the middle of typing a sentence or you to browse.

I ran the diagnostic. Software battery check HP first showed a result of "low battery." I was about to order a new battery, when I ran the software once again, who now says "main battery OK.

It's very confusing, because even if we agree that the battery has developed a problem, I do not understand why the system is not detect low battery or putting the computer to Hibernate, depending on settings. I checked the drivers - updated.

The laptop is just a year and 3-4 months.

Should I replace the battery? Or is it a software error in the new upgrade of windows 10?

Any help will be appreciated.

Thank you!

Hi@drsunny,

Welcome to the HP's Support Forums. Best platform for all kinds of solutions, tips and settings for your questions/problems.

For the best experience on HP forum, see our Guide to HP Forums to learn more.

Questions on the PC to charge the battery. Is this fair?

Thank you for sharing the details of the problem. I want to help you.

I recommend that you try to perform the diagnostic tests for the battery and check if that is any hardware problem. Use the link below to perform the diagnostics.

http://HP.care/2eiMy8z

I hope this helps. Let me know to learn more.

Happy announcement.

Resolv_S

Happy to help you. I work for HP

Please click on " ""Accept as Solution " " " if you feel my post solved your problem, it will help others find the solution.
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Tags: Notebooks

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