HP Pavilion Sleekbook 14: battery

Hi, I m writing because I started having a problem with my battery. Initially, my laptop started to stop himself when you were using the battery. But the problem was that the battery was like 65% and when you tried to turn on the pc shows the low battery led. Later the battery stop the load. It looked like 99% and says connected free of charge. Then stop the charge to 90% and now used angrrr of 65%. I'm looking on the internet and I tried everything. Bios update, restore windows and nothing work. HP Support Assistant tells me that I need to change the battery but I don't want to change the battery because it is a new computer! The charger works fine because y, I have a HP PAVILION DV1000 that it s really old and the charger works fine in computer thtat. That's what tells me Hp Support asisstent. Forward your reply Santiago

@SantiagoB ,

Hello and thanks for the display on the HP support forums.  First thing you want to do is to change the battery.  If it's a new laptop then you should have the warranty but you will need to contact the HP support by phone for replacement and repair options.

Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number.

http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

You will want to act before a defective battery starts damaging components on the motherboard or the charging system itself.

Have a nice day and thanks for posting.

Tags: Notebooks

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