HP Pavilion Sleekbook 15 TS. Next Message: Preparation AutoFix and then closes.

Our laptop 6 months old is not working - I have to return it under warranty.                  It is a HP Pavilion Sleekbook 15 TS. Next Message: Preparation AutoFix and then closes. Journal F2: Specifies the ID of hard drive failure: failure of RTQHBO-6RJ75J-6OQW03 and the software. He came with Panda 2014 Spyware, but does not start in safe mode. Any who have experienced the same problem with this computer laptop touchscreen HP and how best to solve.

Hello

Error code 24 characters will be a Smart failure or disk Self Test - in both cases, this would indicate that hard is defective and must be replaced.  This is also consistent with the question of commissioning.

As your laptop is still under warranty, contact HP and will make repair - if necessary, you can check the status of your warranty here.

If you live in the United States, contact HP here.

If you are in another part of the world, begin here.

Kind regards

DP - K

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