HP Pavilion Slimline computer of office: HP Support Assistant Tune up and Health Analysis
I'm becoming exasperated by the regular failures reported during the monthly HP Support Assistant Tune up or analyses of health on my HP Pavilion Slimline desktop computer. The display disappears usually before I do a screen grab. But today, I got the following:
So why the analysis of health is failing? I don't know if all relevant diagnostic report is placed on my computer. If they are produced, so I don't know where to find them.
Or do I have a version of corrupt/out-of-day of the Support Assistant software?
Or y at - it an explanation?
I would be grateful for any light. Thank you.
Brian, welcome to the forum.
I can't give you a good explanation for the problems you are having. It is probably a bug in the software. I had very similar problems when using Windows Update. Do not install the updates without apparent reason.
Here is the Official Site for HPSA. I have suggrest by downloading and installing the latest version. You must uninstall the current version before you start. I'd be happy to hear the result.
Please click on the Thumbs up button '+' if I helped you and click on "Accept as Solution" If your problem is resolved.
Tags: HP Desktops
A message to HP Support Assistant updated to the latest version. Clicked to update. Now it does not open. Uninstalled - reinstalled several times according to the guidelines. It is installed but still do not open 'Help '.
Thanks in advance for any help.
Have you tried to disable any virus protection you have on the computer?
Have you tried to start the computer in safe mode, and then uninstall wizard support? If you don't know how to start in safe mode, you can follow this document that will guide you step by step.
Please note that when starting in safe mode, remove all USB devices, but also plug the power cable for the computer laptop directly to a wall outlet.
Please hold me.
By pressing the Thumbs Up button below, you can always say thank you!
See you soon.
Windows 7 64 bit
I ran tune up with HP Support Assistant, and he ran for 8 hours on the 'scan the computer for hardware and software problems"without finishing. There was a warning before starting the melody that he could take a "few" hours. Is there something wrong with my program?
Try the following
Firstly, uninstall your current version of HP Support Assistant by opening windows control panel, open programs and features, make the entry for HP Support Assistant right click and select uninstall. Once this process is complete, restart the laptop.
Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.
After installation, restart the laptop.
DP - K
Hello HP Forum,
My father recently bought a HP Pavilion Slimline S5610F desktop, refurbished and wants that I format and install Windows XP. I was wondering if this is possible? In the past, I have sought answers from this forum and have always made to answers and help I've gotten. I know that it is already harder to find drivers with my Compaq a few years ago, so I can only imagine that XP drivers are still harder to find now.
Thank you in advance to help you with this matter.
Sorry, none of these drivers were working. I took a bet on them being identical to that of a PC HP Pro 3125 which had the same chipset.
Try the driver for chipset southbridge AMD from AMD (first listed file).
The image you posted will take awhile to get through.
In the meantime, you can try the audio drivers / Realtek network on the Realtek site:
Accept the agreement. Download and install the file 6th on the list (first in green).
Network: Try the 4th on the list.
I am considering buying the HP - Pavilion Slimline Desktop - 4 GB - HDD 500 GB with windows 8.1 and wonder, this software comes pre-loaded and does have a cd tray / dvd and player? It will play them without buying the windows media pack?
A cautionary note: Slimlines isn't a gamer machine.
I have a laptop with the name of the model: 11 x 360 PC Pavilion.
HP Support Assistant failed to update the new Bios. I got windows and I tried again to day but also failed.
You already have the latest version of the BIOS installed on your computer.
HPSA gives a false update of the notification you and suggest that you disable the notification. It is one of the many problems besetting the HPSA in Windows 8.
I have recently upgraded to Windows 7 Professional (which came with my HP Pavilion) to 10 (64-bit) of the window. I have problems with HP Support Assistant - tells me that the .msi file is missing. I tried to uninstall, reinstall, and he always tells me that the .msi file is missing and I get error 1639, error 1714 and error 1603. I TRIED all the articles and tips and nothing works. Please help and send me the patch or the link for the fix to [personal information deleted].
Try using revo uninstaller or geek uninstall to uninstall the previous version first.
Then, try again to install the new version of HP Support Assistant from the link I posted.
I have HP Pavilion g series laptop running Windows 7 and used and fairly regularly updates from HP support Assistant. Recently, whenever I try to run HP Support Assistant I get the message "HP Support Assistant has stopped working"
When I continue and follow the link "Check online for a solution", nothing happens.
I tried the uninstall programs and features in Control Panel, but it will not uninstall. When the uninstall process early, I get an error message: -.
"Error1316 a network error has occurred trying to read the file C:\Windows\Installer\HPSupportAssistant.msi.
Uninstalling then rolls back leaving the program on the computer and it is still in the list of installed programs and features.
Therefore, I am unable to do a clean install of HP Support Assistant. I tried to install on the version on my computer and get a message "the following file is already on your computer c:\setup\SP64126\Metro.xml you want to overwrite this file? I click 'Yes to all' installation is over in a Flash and Assistant support still does not work. The same message reappears. A vicious circle. How can I uninstall?
What is the product number of the laptop?
Run this FixIt before performing the steps below.
1. download the executable HPSA you product site (OR) click on the portable computer option listed here at the top right of the page.
2 download and install 7-Zip.
3. open 7 - Zip and browse to the executable file HP Support Assistant.
4. right click on the OGANotifier_ENU.msi HPSA and select 7 - Zip > Archive open.
5. a new window should open, showing a folder without a name.
6. click on the icon of the snippet at the top of 7 - Zip.
7. a window should open asking where you want to extract this file.
Choose a location and name a folder to make it extracted. For example, c:\users\username\documents\hpsa and this file without a name would be extracted from this place.
8. in Windows, navigate to this newly extracted folder. Click UninstallHPSA.exe, and then select run as administrator.
Delete SP64126 C:\Setup folder if its seen here
9. now that the uninstall program is run in administrator mode, REBOOT.
10. once the system is back on again & loaded completely, go to the extracted folder. Right click on setup.exe, and select run as administrator.
11. follow the installer until you get a successful installation message.
This would remove HP Support Assistant and reinstall it.
I am trying to install hp support assistant on my hp pavilion dv5178us laptop running windows 7 32-bit, after I downloaded the windows version 7 of it from hp site, it installs, but during the installation, I get an error message saying login average with administrator rights before you install HP Support Assistant. I am the only user of the pc and I use the administrator account, so I want to know what's the problem here; I really need to get the wizard of support at work because my pc has many outdated drivers.
I was getting the newspaper even with administrator rights after having downloaded the file Wizard help SP54620 to install on my Mini-210. I had major problems after an automatic update Windows 7 a few days ago and I got uniinstalled Support Assistant and was going to reinstall to correct one of the many problems after the update from Windows 7. I found this file was already on my C: drive in the SwSetup folder. This file is the program HP set up files for the programs of HP that is installed at the factory. I opened the file SP5460 which was SwSetup folder, and click on the setup.exe file and got the same message from the administrator. I then noticed a msiinstaller.exe in the SP5460 folder and open that and installed the HP Support Assistant.
I have hp Pavilion dv6 2138ca laptop and windows 7 home premium (64 bit) family.
in the hp support assistant, maintain, tune up
When I try to adjust the settings, it says
restore point set (recommended) check box
box empty the trash
check box clear firefox temporary internet files
check box clear internet explore ' s temporary internet files.
temporary clear folder check box
am I supposed to put check boxes above?
My question is - it safe to do this with the temporary folder? b/c it's 19 GB in size
kindly tell me about the links from which I can understand these functions "s details.
Tune up is similar to the Windows Disk Cleanup:
computer does not start, green power when push start button & fan made a few turns then stops. I just replaced the power supply for the 3rd time! What's next?
The fact that you have changed the power supply for the third time is the big hand on what might happen in your pc.
It is almost certain that food has nothing to do with the problem at hand
Something that begins after the power supply lights stops feeding.
An internal or external device that is powered by the power supply is defective and your best way to know is by a process of elimination.
The first step would be to disconnect any external devices and try to turn on the pc.
If the pc turns on and stays on with all external devices disconnected an external device is defective and causing the power turn off. Reconnect one at a time to locate the faulty unit.
If the problem persists, you can now disconnect all internal devices that draw the power supply as hard drives, cd/dvd rom drive, etc.
The motherboard must be left connected to the start.
If the pc turns on and stays on with internal devices disconnected from the internal devices is defective and causing the power turn off. Reconnect one at a time and check.
If the pc shuts off with the only connected motherboard the motherboard itself is defective!
It seems a lot of work but I hope it helps.
I recently installed Windows 7 on this computer and need some drivers for it. For some reason he dislikes plug me my Dynex wireless mouse. All the drivers I need to install? I installed the graphics driver with Intel. Thank you
(I have attached the image of all the drivers I need, thanks for helping me)
Here are the links to the drivers you need in the order the devices appear in your screenshots.
This package contains the Realtek driver local area network (LAN) that allows the NIC (NIC) Realtek chip in the notebook models that are running an operating system supported.
File name: sp68120.exe
Install the bottom first smbus controller driver and restart.
This package contains the driver and Intel Chipset Installation Utility for the notebook models and operating systems. This utility allows the operating system to show the correct name for the Intel hardware that is installed in the Microsoft Windows Device Manager.
File name: sp73543.exe
This package provides the driver for the Intel USB 3.0 controller host for the notebook models and operating systems. The USB 3.0 peripheral driverenables.
File name: sp67267.exe
This package provides the HP 3D DriveGuard software (HP ProtectSmart Hard Drive Protection) for the laptop models running a supported operating system. HP 3D DriveGuard software protects the drive hard by parking the heads if cell phone accidentally falls, or is suddenly struck by another object.
File name: sp71811.exe
Frozen screen. You had to start hard. Now getting nothing. Heard moderate beep then a long beep. Monitor does not detect the hard drive. I disconnected everything but drive hard and always hear signals.
This posted information about the BIOS beep codesHP.
What do you think of the problem based on the beeps you hear? memory?
Pavilion HP P7 - b 1026, windows 7, grip durin defrag, wheel status continues to turn but defrag never complete. I have let it run longer than 6 hours, very little activity on the HDD lite after the 1st 30 minutes, maybe a flash every 1.5 minutes.
To rule out a few other possibilities, try to download and install the free version of Auslogics Disk Defrag on the following link. He has a good graphic interface so you can see the defragmentation process.
This application works ok and defragmentation completes successfully?
DP - K
The above tests failed, and passed the SMART tests, memory and battery. I had problems with a program so I rean these diagnoses. Failure ID is 9LGDWX-5M984B-MFH15G-60SN03. What is the code of failure? If I need a new hard drive, how can I find out what you get it?
The error code 24 characters is a disk failure short self-test and would indicate that hard is defective and must be replaced.
The player at the link below is an example of one that would be perfect for your laptop.
The procedure to replace the hard drive begins on Page 70 of your & Maintenance Guide.
Once this is done, simply use your recovery media to reinstall the operating system on the new drive - this is described in the document of HP here.
DP - K
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