HP Pavilion Touchsmart 11 ED09AU - unable to connect to wifi

Hello! I had problems with this laptop. I bought last month. After using it for a week, I noticed that it is not automatically connect to wifi, and sometimes it takes a little longer (probably an hour) so that it connects successfully to a wifi. And if ever he should be connected, internet access said "limited." I brought to a service center, they changed the wifi card, and then I guess that after using it for more than a week, the same problem occurred. This is a big drawback for me I hope that someone can help me, and I just want to know if anyone had experienced the same problem. Thank you very much!

Hello Jabb050914,

Welcome to the HP Forums!

I understand that you are having problems with wireless connectivity. Can you please tell me the name of your new wireless card? You should be able to find this in the device under network adapters Manager. Also, can you me if other devices are wireless, or if this PC works with a wired connection to the router or modem?

Here are a few things to try in waiting for your response:

Powercycle the network:
1. turn off your laptop.
2. unplug the power to your router.
3. disconnect the power to your modem.
4. wait at least 45 seconds.
5 reconnect the modem and wait for it to come back online.
6 plug in the router and wait for it to come back online.
7. turn on your laptop and test your connection.

Reset the TCP/IP settings on your PC:
1. go to your start screen and type CMD.
2. right-click on the command prompt icon and select run as administrator at the bottom of your screen.
3. in the window that opens type "netsh int ip reset resetlog.txt" without the quotes and press ENTER.
4 restart your PC and test.

It can also help to reset the winsock catalog:
1. go to your start screen and type CMD.
2. right-click on the command prompt icon and select run as administrator at the bottom of your screen.
3. in the window that opens type "netsh winsock reset" without the quotes, and then press ENTER.
4 restart your PC and test.

If these steps do not resolve the problem, try this document published by Microsoft for network management issues: wired and wireless network problem.

Hope this helps!

Tags: Notebooks

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