HP Pavilion TouchSmart 14-n013: touch not working after updates on Windows

Hello

My touch screen stopped working after updates of Windows on my laptop froze. I went through all the parameters of the pen and touch, and others to resolve this issue, and unfortunately it still does not. I also rebooted the laptop to factory settings and update all the necessary things in the software updated and updates on the HP site recommended and I've updated the BIOS, but still the touch screen does not work.

I hope you can help.

Thank you

According to the message that you have recently published, I want to confirm that this could be a hardware problem and I highly recommend to Contact HP immediately technical support by phone for further assistance immediately to get your Notebook diagnosed and repaired by an authorized HP Certified Engineer

You can also check your warranty here to check the status of the guarantee

Hope this helps, for other queries in response to the post and feel free to join us again

* Click on the star of CONGRATULATIONS on the left to say thank you *.

Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

Thank you

K N R K

Although I am an employee of HP, I speak for myself and not for HP

Tags: HP Desktops

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