HP Pavilion Touchsmart 23 NO KEYBOARD not WORKING!

Well, I called HP, Logitech, Microsoft, you name it.  I recently bought a HP Touchsmart Pavilion 23 at our local office depot.  When we started to install everything and realized that a dongle is not included with the keyboard and mouse.  I called Office Depot and they me comped a new mouse and a keyboard WITH a dongle.  After you have everything installed and ensuring that there are fresh batteries, the grand has worked the mouse and the keyboard didn't work at all.  I called Office Depot again and they replaced, this time with a combo keyboard and mouse from Microsoft.  Once again, same problem.  The mouse worked fine, the keyboard... not so much.  After the last call with Office Depot, I went and exchanged to the option of keyboard and Microsoft with a Logitech mouse.  SAME THING.  The keyboard will not work.  I've updated the drivers, I changed the USB ports... You name it, I did EVERYTHING!

So I call HP... After having been suspended only once, but 5 times... I finally speak with Andraos and it lets me know that it is a real problem of Logitech.

I don't know what to believe.  Someone please help.  I don't know what to do.  This computer is about to go play in traffic.

Just been through this scenario with this exact model series. The small USB dongle has not been unpacked. The owner called me and we went through the entire area. He was finally found in clear plastic wrap. It is so small, that it has been neglected.

Tags: HP Desktops

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