HP Pavilion Touchsmart - hard drive failure

My hardly used HP Pavilion Touchsmart is extremely slow and even a simple operation like 'save' used to take hours. I did a check of HDD on login and this resulted in the following result:

HDD SMART Check: past

Hard drive short DST: FAILURE

FAILURE ID: PQDVW2-6PL7RA-MFPWXG-6OU603

Product ID: D8Q11EA #ABU

Earlier on, I had a startup problems, so I gave her the laptop for curries that have indicated that they add a new hard drive.

So not sure that the problem has been resolved, but I have a hard drive failure.

How do I rectify this? All solutions?

Thank you.

Each time the short hard drive DST test fails with 24 alphanumeric characters "PQDVW2-6PL7RA-MFPWXG-6OU603" which indicates that the hard drive has failed and which needs to be replaced to solve the problem

This problem could be due to an Application or a driver conflict, virus issues, corruptions of files due to incompatible applications, incorrect judgments, update failures due to conflicts, mounted sudden power so portable, sudden falls etc...

HP will offer a replacement HDD if the laptop warranty is Active, otherwise you can buy a SATA hard drive in a nearby retail store

Please make sure that you get at least equal as long as the original one in order to use recovery disks. If you need you can buy a bigger, but not smaller hard drive capacity. For example, if you have a 500 GB hard drive you can improve it to 750 GB hard drive, but not 320 GB hard drive

Please try the troubleshooting below indicated once the steps:

Step 01. Remove the battery and unplug the power adapter AC.

Step 02. Press and hold the power button for more than 30 seconds

Step 03. Plug the AC power adapter / (leave the battery for now)

Step 04. Press the power button and check if the unit is operating normally

If the steps listed above is not enough, then you can try reinstalling the hard disk on your laptop

If the problem persists again please Contact HP if your HP laptop is under warranty, HP could replace the hard drive and provide recovery media to restore the operating system to factory after the replacement (if you have not yet created recovery disks/USB support)

Note: Back up all personal data on an external drive if possible. Otherwise, you can connect the HDD defective via SATA USB adapter with another PC or a PC even after replacing the HARD drive & put in place of the operating system and try to copy / retrieve files. You can also check out the link below for additional help

http://www.WikiHow.com/recover-data-from-the-hard-drive-of-a-dead-laptop

Please click on the link in order to identify, prevent, diagnose & recover against any failure to drive on HP Portable Hard Drives & Solid State Drives:

http://h10032.www1.HP.com/CTG/manual/c02876562.PDF

You can check your warranty here to check the status and click here to order a new hard drive

Hope this helps, for other queries in response to the post and feel free to join us again

* Click on the white button on the right to say thank you Thumbs Up *.

Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

Thank you

K N R K

Although I am an employee of HP, I speak for myself and not for HP

Tags: Notebooks

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