HP Pavilion TouchSmartNotebook: Copy file fails-then recovery

Replaced the bad drive HARD 750 GB with a HDD1TB, after installing the new HARD drive, inserted the recovery disc 1, and then asked for disc 2, and then @ 74% a box came up saying: copy the file fails.     From: D:\PRELOAD\BASE22. Stormwater management at: Z:\RM\Image\BASE22. SWM press ok to try again, tried it, same message.  I'm at the end of my rope with this PC. Help!

Hey @geegeesgirl

Because you got a bigger than the original HDD, it shouldn't be a problem.

In my opinion, the two most probable reasons for the problem are device faulty OR defective DVD player support

All the possible reasons for your problems with the recovery are:

-new HARD drive is defective [highly unlikely but should be checked, I know you did a test already but don't know if was a short or the complete.] If you have not yet made the disk HARD full component test, please do so.

-another component re. HARD drive is defective - bad connector or dirty parts [highly unlikely because it would have shown the problems when copying 1 disc DVD]

-defective recovery media [media you received is fake - not to your PC, collate (call) suppliers to probably get a new one in back of these you have]

or the DVD disc is scratched]

Remove the current DVD drive and check it for scratches as already suggested above. If the disc is scratched, you can try to repair the disk using an optical disc repair kit. These types of kits use special chemicals that is qui se lier bind to the surface of the disc, then fill scratches.

Clean the disc with a soft, clean water (very small amount) and the fabric. Wipe from the center of the disc to the outside edge. You can also use the cleaning disc kits or kits restore disk from your local computer store. These kits sometimes produce better results than a cloth and water.

-integrated DVD drive is defective [less likely... but you can test using the UEFI diagnostics hardware - component test , or with another media; you can try to clean 'the eye' player; if you have, you can try using a DVD external USB device instead of inside]

Details > http://support.hp.com/us-en/document/c03483233

If you've tried everything but nothing works, I fear that you will need to bring your computer (or ship it) service - repair center authorized HP. If you don't know where such a Center, please contact HP support for help to find a. Here's more information:

> http://support.hp.com/us-en/document/c00372730

> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

> http://www8.hp.com/us/en/services/consumer/carepack-overview.html#rightplan

I hope this helps.

Tags: Notebooks

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    Right click and disable the non Microsoft extensions one at a time (or maybe in small groups of 3-5), keep a list, so you can enable them again later if you wish. The result of the change is immediate and no reboot is necessary.  Test your failure condition (right click).  If the Explorer starts to act normally, you'll know that some extension you just disabled in this group of 3-5 is the culprit, then you can start to enable them one by one until the Explorer fails again.

    A user reported that it was necessary to restart the browser after each adjustment to do that press Ctrl-E since in ShellExView.

    If you recognize all the extensions that have been added or recently downloaded, start with these first.

    Disabling the extension does not uninstall the extension - it is just disabled.  You can always enable it later, so keep track of things by writing them down.

    Disable them one at a time or in small groups (to make things go faster) until your right click does not generate an error, then restart and test again to be sure.   You have disabled the last extension would be suspicious.

    You can also disable all non-Microsoft extensions, restart, test your fault condition and allow them one at a time until you find the one that generates the failure condition.

    If you have a large number of extensions, you can disable them is small groups, 3-5 at a time instead of 1 at a time until your system starts to behave.

    When it does not, you will know that the problem is one of the extensions of this small group and you can enable members of the Group at a time until the problem returns, then the problem is with the last extension that you enabled.

    The hope is that you will find extensions that is causing the problem and then you can figure out what on this subject - either uninstall it or see if you can get an update of the author of the extension of their web page.

    I have not your problem, but I can when you toggle extensions, the extension is immediately disabled, so disable an extension does not seem to require a restart, but if you think that you have found the problem, I reboot and repeat the test in any case to be sure the problem disappeared.

    If you post your non-Microsoft extensions list, maybe someone will recognize it as a potential problem.

    If you find the offending extension that's the problem, please let us know what it is that I can add to my list!

  • Error copying file or folder: cannot read the source file or disk.

    My problem occurs when you try to copy on the same computer I am on (or to a remote drive).  I get one of these messages in the dialog "error copying file or folder.

    box:

    Impossible to copy 'Filename': data error (cyclic redundancy check).
    Impossible to copy 'Filename': cannot read the source file or disk.

    Hey Norton victim,

    (a) what is your operating system?
    (b) what program file you are not able to copy?

    As the files are copied, Windows verifies that the data that has been copied are the same as the source files. The cyclic redundancy check (CRC) error occurs when the copied data does not match the original.
     
    This could be down to a mistake of the DVD, the disc goes wrong and has failed to 'read' the file properly or the file was placed on a bad sector on your hard drive. (Could be just down to a scratch or some marks on the dvd, maybe clean it if necessary and try again).
     
    I would run a check disk (CHKDSK) against the drive to rule that, although lacking - you have another dvd player to try the disc again? If so, try the dvd in another drive, or even a completely different machine to try to pin-point the problem.
     
    At the command prompt, type the following command and press ENTER:
     
    Chkdsk /r
     
    Note: If bad sectors are detected when running check disk utility and attempt recovery of bad sectors is verified during the verification of the drive for errors, data in the bad sector can be lost as they tried to recover bad sectors.

    FOR INFO:
     
    Data error (cyclic redundancy check)"Error Message When Outlook downloads E-mail
    http://support.Microsoft.com/kb/319128
     
    Aziz Nadeem - Microsoft Support

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