HP Pavillion DV4-1199th: laptop not charge battery

Dear Sir.

My laptop a DV4-1199th does not rotate if the power light is on when the battery is out. When I installed a charged battery, it lights, but the power light is off and the battery won't charge (in fact that it discharges).  I have to recharge the battery when the phone is turned off. Laptop also only lights up the battery (disconnected from the power supply. What should be the problem?

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Hi @cbsantos722 ,

Thank you for visiting the Forums HP's Support and welcome. It's a great site for information and questions. I looked in your question about your HP Pavilion dv4-1199ee Notebook and the problems with the battery. Here is a link to calibrate and test the battery.  Here is a link to solve the problems of the battery on a laptop. You should be able to complete these with the laptop plugged into the AC adapter.

Please let me know what happens with the tests.

Thank you.

Tags: Notebooks

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