HP Pavillion DV4-1199th: laptop not charge battery

Dear Sir.

My laptop a DV4-1199th does not rotate if the power light is on when the battery is out. When I installed a charged battery, it lights, but the power light is off and the battery won't charge (in fact that it discharges).  I have to recharge the battery when the phone is turned off. Laptop also only lights up the battery (disconnected from the power supply. What should be the problem?


Hi @cbsantos722 ,

Thank you for visiting the Forums HP's Support and welcome. It's a great site for information and questions. I looked in your question about your HP Pavilion dv4-1199ee Notebook and the problems with the battery. Here is a link to calibrate and test the battery.  Here is a link to solve the problems of the battery on a laptop. You should be able to complete these with the laptop plugged into the AC adapter.

Please let me know what happens with the tests.

Thank you.

Tags: Notebooks

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    I read your post on your charger and battery problems and wanted to help.

    The diagnostic approach is to test both the dough and the charger, but in both cases, you must follow the instuctions that we could post a working laptop.  I'll post the links below:

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    Computers laptops HP - HP battery check the frequently asked Questions for laptops (Windows 7 and Vista) | HP® customer support

    If you can't make it work enough to use these links, because we have no way of diagnosing the problem from here, your only recourse is to take the PC to a HP Service Center and ask them to look at.

    Here's a link with information about HP Service Centers: http://support.hp.com/us-en/document/c00372730?jumpid=reg_r1002_usen_c-001_title_r0004

    Good luck

    I'm a volunteer and I do not work for, or represent, HP.
    If you feel that my suggestions helped you, please click on the thumbs-up symbol to say thank you!

    If they helped to solve your problem, please click 'Accept as Solution' to help others find similar information.

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