HP Photosmart 3310 all-in-one does not print print test page doe but doesn't show is not black

I have a printer all-in-one HP Photosmart 3310 that does not correctly print a test page (print color but not black) and does not print a WORD document from my computer.  The color that should be black in the test page after CLEANING print head appears as a Purple-ish Brown, although after the PRINTER SNAP the printed page shows a short BLACK bar to the left of the five longer bars in FIVE COLORS.  The computer in use is a HP Pavilion dv7 with processor Intel Core i7-3610QM, 2.3 GHz, Ram 8. 0 GB (7.9 GB available), 64-bit and Win 7 Home Premium OS, SP1.

After having downloaded HP Print and Scan doctor, we arrived, after a series of steps to "If the cartridges have been refilled and none is empty, try calibration of color": Open HP Solution Center (start, all programs, HP, HP Solution Center), then click on settings, settings, printer Toolbox, printing on the tab device Services, click on color to calibrate.  This procedure is NOT AVAILABLE, however, because I can't find the HP Solution Center.

What should I try to fix this problem?  Please be specific - and please also include any recommendations for a remedy that is exactly what happens if something must be verified or checked before trying the recommended remedy.

Since the last post, I repeated the test several in Solutions of HP.  Whenever I have repeated the procedure clean print heads, improve the quality of printing in black ink a little bit.  After several passages of this test, maybe 5 or 6 more and separated by some rest of the time, the quality of printing in black ink has reached the State that I consider finally acceptable.

A variable that I can't rule out or rule through all this is the temperature and the humidity.  It has been a winter VERY exceptionally difficult, with a lot more than zero days and subzero temperatures.  And with that comes challenges with the indoor humidity (even if we have the whole House humidification).

In all cases, the printer now works without problem.  And I'll post that I accept the solution most recently proposed by the HP Forum.

Tags: HP Printers

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