HP Photosmart 5514 does not print correctly

I have a HP Photosmart 5514 All-in-on the printer. I restarted my laptop and now it does not print right.

The printer prints the test page (chosen among the parameters of the printer) just as it should and it also prints everyting I scanned (pdf), but nothing else, really. Of other pdf files, it prints only the hyperlinks, but not the text. No print from word, excel or the web browser.

It will be not as copy. It scans alright (in a file), but the printing part is the problem.

I deleted all drivers, restarted the computer and installed all the drivers available. I made this 5 times now and nothing works. I have windows 7 and I'm using the USB cable. The printer was working with the same computer and the same software before maintenance.

Welcome to the HP community @Aronia !

I saw your post on your Photosmart 5514 does not copy and not printing from your computer, however, it will scan. I will do my best to help with the problem to see if we can fix it for you.

Try power resetting the printer to start:

Press the power button to turn the product on.
With the product, unplug the power cord from the back of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord into the wall outlet.
Reconnect the power cord to the back of the product.
If the product does not light by itself, press the Power button to turn it on.

When the printer powers back up, try to make a color copy from the front panel of the printer.

On the computer, run the print and Scan of the doctor. This diagnostic tool will check for all conflicts that may be causing the problem. The tool will show you a report at the end. If there is a problem that the tool could not fix, you will notice it in the results.

Please respond to me with the results to look over it, and we can go from there if necessary.

Have a great Thursday!

Tags: HP Printers

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