HP Photosmart 5514: HP Photosmart "in use with another task' error.

I'm sure you're all sick to see these questions, but I have not found that a reliable solution among the responses presented anywhere else on the internet.

I have a printer HP Photosmart 5514, part of the 5510 B111 d e-all-in-one printer series, and it currently only allow me to scan a single document (with multiple pages). I connected via USB, not the network connection. My current operating system is Windows 10, 64-bit. I've uninstalled and reinstalled the drivers several times, using different methods: a part of the HPSolutionsFramework, installation of the manual pilot on its own and even with the method of detection of device HP Support Assistant. I tried the most common answer of "unplug, restart the computer, plug in. I also tried printing HP and doctor Scan to see if there is a driver problem but it clears all controls and nothing seems to be wrong. To be clear, restarted my computer "solve" the problem, even temporarily and no is not a final solution to my problem.

Explanation of the issue:

I run the HP Photosmart 5510d series software and click on the button "scan a Photo Document or". When the window opens, I click on "scan document to the file" and proceed to scan my document with however many pages, adding each page I want. When I'm finished, I hit 'save', my backup file and click 'done '. When I proceed to scan another document, hit the button causes nothing happen but one his mistake. When I start printing HP and Scan doctor and trying to do an analysis of test after he tells me that everything is going well, I get the error message:

"The HP scanning application is currently in use with another task or another user on this computer. Please wait until the other task is finished, and then try again. »

To be quite clear, there is no other task that I'm aware of in addition to the fact that somehow the software does not seem to let go of the analysis. There are no other users who use the computer outside of me. There is no other hidden running application. I went through the Task Manager to kill all the associated HP process to see if something it stops to run again. The only chance I have is with my computer restarts, but it would be foolish to scan documents of mass and restart after each.

It worked properly on my other hard drive with the same version of Windows 10 installed on it. 10 Windows installed on a new drive and it does not appear to want to work after 1 document.

If anyone has a help in this case, it would be greatly appreciated.

Hi @Yenroh,

Welcome to the Forums of HP Support!

I see that you are able to scan with your HP Photosmart 5514 printer wireless. I'd be happy to see this with you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

Generally speaking, the reason why you get "the HP scanning application is currently in use with another task or another user on this computer. Please wait until the other task is finished, and then try again. "is because that the network signal is lost the connection and the freezing of the task analysis or the previous scan operation never ended.

Please, try the steps in these guides:

TIPS:

  • Move the printer and the router more closely in order to improve the quality of the signal.
  • Change the channel on the router wireless.

Ensure that your router and firewall do not block these ports.

  • Scanning: The UDP port: 427 TCP ports: 9220, 9500

Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

Tags: HP Printers

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