HP Photosmart 5515 connected but not printing

I am a university student and I used the same printer at home via the wireless without any problem. I came to uni using a laptop with windows 8 and the same computer laptop, put in place with good drivers and the laptop detects the printer, but do not print. He says only: "printing error". Check in the Control Panel, that is, it works, and using the stem troble he says that he has no problem! Help please and thanks in advance

Hi @LaurenceWilson

Please go on the HP Forums. I would love to assist you with the printing error that you see when you try to print.

When you say that you have used the troubleshooter and it says no errors, are you referring to the printing and scanning (PSDR) doctor? Otherwise please download charge and run the PSDR > www.hp.com/go/tools.

Your printer may require a hard reset to fix the problem / please let the printer and unplug the power cable, according to a record minute the printer back and try printing again.

I hope this helps.

Tags: HP Printers

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