HP photosmart 5520: do not print

Started by incomplete impression, skip lines until nothing was printing at all. paper goes through and looks like its printing but the paper comes out clean. the ink levels are fine.same with scaning. paper comes out clean


The message here is a troubleshooting document links for the Photosmart 5520.  If steps it do not solve the problem, Please contact the HP Support, even if the printer is no longer under warranty.   If the above does not give satisfaction results then please post here after having contacted HP.

Tags: HP Printers

Similar Questions

  • New Photosmart 5520 will not print in black

    I have a new HP Photosmart 5520 printer all-in-one.  Black ink ran out so I replaced it with a previously used ink cartridge which is of the same type # 564 but a XL version.  This cartridge has been barely used.  Now, I just can't get anything to print in black.  It will print in color, but not black.  I tried to turn off the printer.  I put the cartridge in my printer and it worked fine.  What should I do?

    edgarlogcabin wrote:

    my printer hp 5520 will not print black

    The in the here document troubleshooting steps may help resolve problems with black not not printing on your Photosmart 5520.  Especially make sure to check the events as on the Six Solution.

  • Photosmart 5520: Will not print in black ink

    I did an interview on the print head, but it will not print in black. All other colors are fine and the ink is full so please tell us what can I do?

    Hey @Hughes23,

    Welcome to the Forums of HP Support!

    I understand that you have some problems with printing in black of your Apple devices to your 5520 Photosmart e-all-in-one printer. I can help you with that.

    This document describes How to solve print quality problems with your printer. If you access all the steps to ask you to replace the cartridge or the printer service, instead contact the HP support directly. You can do this by clicking on this link and fill out the form below to discuss the options based on your warranty.

    If this allows you to print, please let me know by clicking on accept Solution below my post. Also, I would like to know if you have any other questions. If not, have a great week!

  • Photosmart 5520: HP photosmart 5520 - will not print black ink

    My Photosmart HP 5520 stopped printing the black cartridge. I just bought a new 3-pack true black ink cartridges. What a waste of money. The 'clean' running service printhead several times does not solve the problem. Any suggestions?

    This is the last HP printer, I'll buy.

    The message here is a troubleshooting document links for the Photosmart 5520.  If steps it do not solve the problem, Please contact the HP Support, even if the printer is no longer under warranty.   If the above does not give satisfactory results so please post back here after contact you HP.

    From a post of Sunshyn2005, contact technical support HP see the following link to create yourself a file number, then call and it can help to expedite the appeal process:

    Step 1. Open the link: www.hp.com/contacthp/
    Step 2. Enter the product number or select Auto detection
    Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
    Step 4. Scroll down and click on: contact HP options - click Get phone number
    File number and phone number are displayed.



    I just replaced the cartridges for my PHOTOSMART 5520.

    After that, color printing has no black color.

    All HP cartridges are not new.

    It's very frustrating.

    for some unknown reason, this problem is gone when I tried printing 2 weeks later.

    To summarize:

    I'm in the United States.

    I replaced the 4 cartridges again purchased at HP online.

    After that, the black will not print if I choose to print in color.

    But if I print in "black and white only", black is in fact works very well.

    I tried everything suggested in the web forum such as cleaning, alignment, prower AC cycle,... etc. He has not fixed the problem.

    I stop using the printer for 2 weeks. But yesterday, I try agin, then the problem is gone.

    I don't know what to say. Thanks to HP for assistance.

    Overall, the servie is nice - just called him several times.

  • HP Photosmart 5520 - will not print black ink

    Photosmart HP 5520 - black ink does not print even with the new cartiage and I did the printhead, cleaning tools and still does not work.    My warranty expires and don't know what to do next.

    Hello heartieluvcatsand welcome to the Forums of HP.

    I understand that you have problems with your black print the result.  I recommend you to perform a power reset. Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

    After the reset, I would say using this document on fixing of the streaks of ink faded prints and other common Print quality problems

    I also suggest the steps described in this document printer does not print black ink or color ink or prints blank Pages.

    Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

  • HP PhotoSmart 5520 will not print in black


    Recently, I bought a printer Photosmart HP 5520. I have tested it and love the printer!
    I was testing to print some pages in internet (wireless) and given my laptop (HP, too ;-)) the command to print the pages in black. But when the pages came out of the printer, they were in color?

    Please is there any topic on this forum where I can fix this or does anyone know how to solve?

    Kind regards


    I have this doubles up in Chrome with my printer Officejet 8600.  It seems that Chrome can not correctly send the information for printing in black only.  Try the following: at the bottom of the page of the dialog box print, there is a link «print using the system dialog box...» (Ctrl + Shift + P".  Click on it and then select your Photosmart 5520 and select case displays the options (printing in grayscale, black ink only).

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    I've had this machine for a few months and just discovered that, unlike my previous HP printer, it will not print photos from my PC. Unlike my previous printer, it doesn't have a slot for a memory card. When I click on "Print" for a picture of the appropriate screen appears on the screen but nothing else happens. Can I do to remedy to this problem please? The printer prints documents with no problems. I use Windows 7 right now

    Hi, what program you use to print photos?

    Have you tried another program?

  • HP Photosmart 5520 does not print in black ink.

    Black doesn't print not... except on the print quality diagnostics page where the text and black frames around boxes all print in black.  Inside of the 'Black' box is empty, however.  When I try to print a page of type, it is either totally empty or very indistinct.  How is that possible?

    I saw three other posters with this same problem, everything from 21/01/14 and no answers to the problem.  All the patches of troubleshooting on the Web page do no good.

    My warranty has expired also.  Is this a systemic problem?  How do we get fixed?

    Hi RAJP-52,.

    Welcome to the HP Forums, I hope you enjoy your experience!

    I understand that the black is not printing on the computer but prints partially on the diagnostics page.

    I'll be happy to help you.

    I don't know what you have tried so far the fix, but I included a few documents to go through the steps to see if we can solve this problem.

    This printer has a permanent print head. You can always run however of cleanups on the print head.

    This document is intended printer does not print black ink or color ink or prints blank Pages.

    Here is a document to clean the contacts of the cartridge.

    'Cartridge problem,' 'Cartridge missing or damaged', or 'Not compatible ink cartridges' Message is displayed on the control panel.

    Please let me know the results if you are still having problems.

    You use genuine HP cartridges?
    Check the date on the cartridge to make sure that they are still in warranty. (not old stock)
    What are the ink levels?

    If you like you can print a new diagnostic test page, scan it and include it in the post, I can take a look to try to find a way to solve this problem.

    Thanks for posting on the HP Forums.
    Good day!

  • Photosmart 5520 is not printing black ink

    What black & white print get blank page.  When printing color, no black print.  I tried new ink cartridge not complete poster, no error message displayed.  What's wrong? Difficulty?

    I found answer in response to earlier questions and the work now after cleaning print head.

  • HP Photosmart 5520 does not print!


    having a little trouble here!  My printer tells me its in "error state" and custom nothing I ask it to print.  I turned it works, disconnected and re connected, downloaded diagnostic tool that says everything is cool and actually allows me to print a test page, so I know its connected.  Heck, I even tried rubbing my stomach to the right while stroking my head and running in a circle shouting banana, banana, banana (bit of a long shot that would work I know but worth it) but nothing seems to work.  Need help please!



    Thanks for the replies, but it seems to have solved the problem.  I have no idea what I was doing, maybe it was the threat to replace, but he began to print again.

    Thanks for the help


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    Let me know how it goes for you!

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    Welcome to the Forums of HP Support! I see that you are having problems printing in black. I want to help you solve this problem. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

    Try the following steps to see if it will solve the problem, HP Deskjet 6520, printers HP Photosmart 6520 - printer prints a blank Page or doesn't print in Blac...

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    Do not take into account the title.

    Here is a document for the reset of the printer. Ignore the title, HP printers - solve the 'problem with printhead,' "The printer failed," 'Ink system failure', or ' 0 x. / c0 > »

    Please let me know the result and if there is anything else I can help you. Thank you.

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