HP Photosmart 5520 does not print in black ink.

Black doesn't print not... except on the print quality diagnostics page where the text and black frames around boxes all print in black.  Inside of the 'Black' box is empty, however.  When I try to print a page of type, it is either totally empty or very indistinct.  How is that possible?

I saw three other posters with this same problem, everything from 21/01/14 and no answers to the problem.  All the patches of troubleshooting on the Web page do no good.

My warranty has expired also.  Is this a systemic problem?  How do we get fixed?

Hi RAJP-52,.

Welcome to the HP Forums, I hope you enjoy your experience!

I understand that the black is not printing on the computer but prints partially on the diagnostics page.

I'll be happy to help you.

I don't know what you have tried so far the fix, but I included a few documents to go through the steps to see if we can solve this problem.

This printer has a permanent print head. You can always run however of cleanups on the print head.

This document is intended printer does not print black ink or color ink or prints blank Pages.

Here is a document to clean the contacts of the cartridge.

'Cartridge problem,' 'Cartridge missing or damaged', or 'Not compatible ink cartridges' Message is displayed on the control panel.

Please let me know the results if you are still having problems.

You use genuine HP cartridges?
Check the date on the cartridge to make sure that they are still in warranty. (not old stock)
What are the ink levels?

If you like you can print a new diagnostic test page, scan it and include it in the post, I can take a look to try to find a way to solve this problem.

Thanks for posting on the HP Forums.
Good day!

Tags: HP Printers

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