HP Photosmart 5520: HP Photosmart printer streaks

Hi how are you?

So I just bought new, authentic HP ink for my Photosmart printer.  It worked perfectly fine before buying the new black ink.  However, now, everything I print has horrible scratches and missing spaces.  The diagnostic test has all the color inks to the fine search, with striated black ink.  It has streaks only in black ink, but regardlress of whether or not I print in black and white or in color.

I followed all the steps here: http://support.hp.com/us-en/document/c02914910, including align them ink cartridges, which runs the test diagnosed, making sure that the cartridge is properly ventilated, etc.  But nothing has helped at all.

Is there something I'm missing here?  I would like to address this problem, as I just ordered all new ink cartridges!

Thank you

Kathryn

It worked perfectly!  Thanks a lot for your help!

Tags: HP Printers

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