HP Photosmart 5520 - will not print black ink

Photosmart HP 5520 - black ink does not print even with the new cartiage and I did the printhead, cleaning tools and still does not work.    My warranty expires and don't know what to do next.

Hello heartieluvcatsand welcome to the Forums of HP.

I understand that you have problems with your black print the result.  I recommend you to perform a power reset. Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

After the reset, I would say using this document on fixing of the streaks of ink faded prints and other common Print quality problems

I also suggest the steps described in this document printer does not print black ink or color ink or prints blank Pages.

Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

Tags: HP Printers

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