HP Photosmart 6510 series connects to the network and Internet, but not the computer.

Hey all,.

I have a desktop H8-1228 and 6510 e - printer.  I got both products at the same time.  I did the initial installation, and everything worked perfectly.  I was able to print of my HP Touchpad (the printer was on the floor and my Touchpad was down.).  Recently, I made a trip for two weeks.  I turned off the printer.  This seems to have been a mistake.  Now, he will only contact my network and Internet, but not the computer.  The Setup program keeps telling me that it is 'Impossible to find the printer' and that he wants me to check the IP address of the printer.  I did this many times by printing the HP's Configuration Page from the printer screen.  I also used Windows "Add a printer" without success.

I have installed and uninstalled the software several times; every time that remove the icon of the printer and the Standard TCP/IP port in the "Devices and printers" section in Control Panel.  A few minutes earlier, I used Regedit to delete any reference to the series of HP Photosmart 6510 in the registry, believing that it could help my situation.  There can be no. :-(  I did the installation with the same problems that I had all the other times that I tried to install it.

No help from you the printer experts will be greatly appreciated.  I'm not a novice as you can see.  This situation, however, launched my posterior. :-))

Hi old_geekster,

You may want to enable disable all startup programs in msconfig until you are able to access the Web integrated printer server. It seems that there is something in the communication with the printer's operating system blocking. It will most likely software firewall or security related.

HP has designed a quick and easy tool that diagnoses and solves many problems of printing, scanning and connectivity: The HP Print and Scan doctor. HP recommend you to download and install Print and scan doctor no matter what time you need to solve a problem with your HP printer from the link below.

I would like to know what are the errors you receive?

http://www.HP.com/go/tools

Tags: HP Printers

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