HP Photosmart 7525: allow me to scan for e-mail

Tried scanning to e-mail.  Receive the message that 'impossible to connect to Web Services.  Confirm the Internet access.  Checked the Web Services on Control Panel.  Services Web seems to be on.

What should I do to scan messages?  I can scan to the computer.

Hello @clipper91,

Welcome to the HP support forums.

I understand that you are getting a server connection error when you try to use the e-mail scanning on your Photosmart 7520. I would like to help.

A good place to start is to put a manual DNS.

The following response from happytohelp01has screenshots large and instructions for manual DNS.

The steps are for a Photosmart 7510, but is very similar to the Photosmart 7520.

If you encounter a hiccup, let me know.

If this does not resolve the problem, remove and then enable Web Services.

This will reset the functionality of the web services.

Note: this will cause the printer to lose its ePrint address.

If the printer has a custom ePrint address, it will be lost forever.

Once the Web Services were able to again, you will need to re - set up the scan to E-mail feature.

If you have any other questions please let me know.

Tags: HP Printers

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