HP Photosmart All in a 309g: HP Photosmart 309 g will print but not scan on Win 7 & 10

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• HP 2210 printer all-in-one: after updating WIndows 10, I can print but not scan with my HP 2210 all in one

  I've updated to Windows 10 and since then I can print but not scan with my HP 2210 all-in-one printer.  I tried to download the software updates, but nothing seems to work.  Any suggestions

  Hi @Sajapand @ddegan

  I see that you both scan problems after upgrade to Windows 10, and I may be able to help.

  Most of the products have updated software available on the HP support Web site for Windows 10.

  I also saw a few posts that say Windows 8.1 driver works for Windows 10 as well, then you could try also.

  HP provides a free tool called HP Print and Scan doctor to diagnose and troubleshoot printing and scanning problems. I recommend you to download and run the HP print and Scan Doctor , if she doesn't fix it automatically I would know what errors or messages that you receive.

  Do you know if you are able to scan using paint?

  To perform a scan of the painting: HP Multifunction printers - how Scan: Windows 8

  (This is the same for Windows 10, of what I said)

  1. Click the Start button () in the lower left corner of the screen, click on Searchand type Paint.
  2. Click on the painting in the results.
  3. Click fileand then click on from a scanner or camera.
  4. Select your printer, click OK, and then click Scan.

  Please let me know if any of these steps has resolved your problem, or if there is anything else I can do to help.

  I look forward to hear from you!

  Thank you

• hp2510 printer all in one: my hp2510 will print but not scan

  I am able to print from my laptop but can not scan my laptop

  The

  Hello JMH1,

  I don't know why you are unable to scan.  I enclose a document here http://support.hp.com/us-en/product/HP-Deskjet-2510-All-in-One-Printer-series/5157438/model/5157444/document/c03478505/ which is an overview of digitization in point 8.1 of Windows

  I think that some of your question may have been cut.  If this document didn't help--please let me know more details about what happens when you try to scan and I'll try to help!
  Jean

• Photosmart reinstalled will print but not scan

  After a recent recovery disk, I was able to reload the drivers and get my Photosmart C4780 in my wireless network.  It passed the "Windows Printer Test Page" without any problem but attempts to use the scan function to give me the message "parse error.  Try scan from computer or see the documentation. "The Solution Center icon has not reappeared on the screen of my computer and I can't find it elsewhere so need to know how to scan from the computer (HP Pavilion dv6700t).

  The disk version is 13.0.1.  But the good news is... after I uninstalled the basic version of the software the drive was able to install the full version.  He did check and download updates automatically.  So now I have the HP Solution Center shortcut, and can print or scan from computer.

  Thanks again for your interest and responses.  Is your question about drivers I had installed and that reminded me that I had seen something about uninstalling older versions before you download and install the new.

• HP ENVY 5530 e-all-in-one: HP ENVY 5530 e-all-in-one will print but not scan

  The material (both print & scan) worked well on OS 10.10.x but as soon as I xfr needed a MBP less 10.11.4 it stopped scanning through the HP software, but will work under Mac software scan. (The side of the printer still works fine.)

  Hi @Mrkil1o1,

  Welcome to the HP Forums! I'd love to help you to scan from your 5530 craving for your Mac. I understand from your description that it worked well when you have 10.10, but since the upgrade to 10.11 you can print but not scan.

  Let's start with resetting the printing system, uninstalling the software, repair the permissions of the drive and re - install & re-add the printer:

  Scrub / uninstall

• Photosmart 4700 all in one print but not scan

  My photosmart c4740 (all-in-one) printer will print but not scan

  Hi Donpaladino,

  1. What is the installed operating system on your computer?

  2. what happens when you try to scan documents?

  3. you receive an error message?

  I suggest you to follow the steps and check if it helps.

  Follow the steps in the link and check if that helps.

  HP Multifunction printers - I can't scan in Windows using the HP software

  If the problem persists, you can also check out the links and check if it helps.

  Scan and send (e-mail, send to folder, digital transmission, etc.)

• HP Photosmart C6380 will not install on windows 8.1 after upgrade. Can print but not scan.

  I recently updated my windows 8.0 to 8.1 Dell desktop and my 6380 photosomart would not work.  I downloaded the updated driver, and the installer hangs on "rotating disc icon" who then disappears.  It seems that the print function has been installed, but the printer doesn't scan.  Multiple level 4 uninstalls, restarts as well as disabling the firewall during installation;  I can print but not scan.   I know that the printer works fine I can scan my laptop.

  Hello there jcartmell,

  If you are still having the problem with the installation of your printer on your system Windows 8.1, I would try to help out. I read your post and saw that you tried several level 4 uninstalls and still have the same problem installing. I'll post you a few of my recommendations.

  • First of all, I would recommend a clean boot. How to make a boot in Windows (click on Windows 8.1 and follow the steps).
  • After you restart the computer from the boot, complete an uninstall of level 4, you have done previously.
  • When the computer restarts after uninstalling, reinstalling the software: series all-in-one printer, HP Photosmart C6300/6324 full feature software and driver
  • Afterwards, return to the clean boot procedure to activate the disabled services.

  I hope this helps!

  All the best,

• All OfficeJet5610v in a HP: HP printer will print but not copy

  HP printer will print, but not copy.  This computer printout, will be printed over the clouds, will analyse and will fax, very well. However, he suddenly stopped making copies. The scanner bar through the glass and lights, but he won't have a copy. All pages Gush in white.

  Hello @MTAI,

  Welcome to the Forums of HP Support!

  I would like to help you today to address the issue of copies in white that you encounter during the copy of your HP Officejet 5610v all-in-One Printer. To be honest, this problem looks more because of printing system, rather than a failure of the copy. The reason is because the copy uses the same exact material like scanning components. Because you are able to scan without problem on your computer Windows 8.1, we know that copy/scanning mechanism works within your printer. However, when you print from your computer, if the document is sent to your printer as a file of type 'image' the ink color is used to 'do' or 'enrich' the black ink. Therefore, your machine may be appearing in print in fine black ink of your computer, when in reality, it's just the color ink making the black color. When you copy from your printer, if you decide to make a copy of only black ink black will be used. If you choose to make a color copy will only color ink. To check if the cartridges and the print in your printer system working properly, I'll make you start troubleshooting by a quality diagnostic report print to your printer. Can I please you follow the steps below.

  How to print a report of quality diagnostic:

  1. Make sure the product is on and not used, plain white paper loaded.
  2. On the Control Panel, support on * and #, then press 1, 2, and 7.
  3. Press the right arrow key () until the reports displayed on the control panel and press OK.
  4. Press the left arrow button () until the vpp self test displays on the control panel and press OK. The test page will print.

  

  • (1) printed by the right cartridge
  • (2) printed by the left cartridge
  • If this report print with color and black: that the problem you are experiencing is not caused by your printing system. On the contrary, there may be a problem of programming that takes place within your printer which is originally the function copy to fail, while the scan function continues to work. Can I please have you check on your computer that your scan function always works right now.
  • If this report prints with lack of color or lack of black ink: that the problem you are experiencing is actually caused by a conflict of printing system in your printer, rather than a failure of the copy. To solve this problem please can I you click here. Once the support document opens, please run through the second step, step 3, step 4 and step 5. This includes measures void under the steps listed to complete. Once the troubleshooting is complete please try to copy again.

  Please reply to this message with the result of your troubleshooting. I look forward to hear from you!

• Photosmart D110 prints, but not scan

  I have a HP toucsmart 310 and a HP photosmart all-in-one D110 over a wireless network.  My PC print function works fine, but I can't get the printer to recognize the 310 is on the network, the printer indicates a laptop that is part of the network, but not the PC.  I can't get the scan function works on the 310 or the laptop and I'm ready to throw the printer and go buy something else... does anyone have an idea of what I can hurt?

  Hi timinburg,

  Download and run the diagnostic utility (SDU) from the link below.

  http://www.HP.com/go/tools

• Can print but not scan: HP Solution Center says "HP Photosmart Premium C309g-m is disconnected!

  Hello

  I have a PC with Windows Vista Home version 6 service pack 1 for her, a connected HP Photosmart Premium C309g-m wireless printer, my work of connection Wi - Fi and is detected by the printer, but I can not scan anything from the HP Solution Center as it says "HP Photosmart Premium C309g-m is disconnected!

  I printed a wireless test page and it works.

  Any help will be appreciated!

  Thank you

  Catherine.

  Catherine, looks that you encounter some problems scanning on your computer. To start have you tried completely removing the softwware and put it back in place for drivers on the HP site downloads? Here's how I'd do...

  First of all, if you use a USB cable, be sure to remove it (it's important). Do not plug it in again until the software instructs you. Through devices and printers, programs and features and issues Device Manager and make sure that all copies, files, and programs related to the printer are removed. As indicated, and then restart the computer.

  In the menu START menu type "%temp%" and press ENTER. Here, I want you to press Ctrl + A, and press DELETE. Some files you cannot delete them, ignore these files and delete the majority that allows it to.

  Download this file and if the option to use the full setting software.

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?cc=us&DLC=en&LC=en&product=3793676&

  Install and let me know the result!

  Have a great day!

  -Spencer

  PS I recommend to try installing the printer via the USB cord and an Ethernet cord if this does not work wireless, to test methods of communication. Let me know which, if any, works.

• HP Photosmart C6280 all-in-one: HP Solution Center does not work. I can print but not scan

  I can't open the HP Solution Center to scan. When I try to open it I get a notification that all software is not installed. I ran Dr. scanning HP and all software installation downloaded and ran. Every thing is installed. Tried to open it to new and same result.

  Am going to the forum and found this update of windows 3132372 could be the problem. Checked and I do not have that update to uninstall.

  Because the HP Scan and Capture app can be a solution. Who has downloaded but it refused to detect my printer.

  I really need to solve this problem. I got nothing else problems with printing and scanning as Windows 10 came.

  A ran a uninstall and reinstalled (second time). It's working now.

• Photosmart Premium C410 can print but cannot scan

  This printer has been installed and working properly on our home wireless network.

  This morning (coincidentally or not?) after a Windows update last night, this morning, I can't open the solution Center HP to scan; He told me that my installation is incomplete.

  I then tried on our another computer (which has not been used recently and so doesn't have the latest update of Windows Installer) and was able to scan successfully.

  Now, when I try to scan directly from the printer, it does not recognize my laptop and scans directly to the other PC (and yet I can print to it).

  After several unsuccessful attempts, I finally got to re - install the two HP Solution Center and the printer (since the last driver available online) driver. Still having the same problem.

  I've removed what I could from Windows yesterday updated (although it is dated yesterday) but unable to remove one for Silverlight. It made no difference.

  I would like suggestions as to what I can do.

  Hello

  Download and run the HP utility digitization of diagnostic located here. It can solve a lot of problems and if not give us a better idea of what is happening with the printer.

  Good luck!

• Lexmark X502n all-in - One Printer work for printing, but not scan

  Hello

  Installing Win7 (64 - bit, Enterprise) driver for these printers worked very well only for printing.

  A driver for the scanner will not be detected and I find an entry in the Device Manager als Scan with the ID of 'USB\VID_043D & PID_0109 & REV_0001 & MI_01' material

  The 'top' company Lexmark :-( Support replied on my survey abou this, that there is no support for this printer, weather by lexmark, or Microsoft. But on their own support page (http://support.lexmark.com/index?page=content&id=os6&locale=EN&userlocale=EN_UK), they offer to use the Windows 7 operating system driver.

  Have someone at - it an idea how to get scanner work?

  Thank you for the Germany

  Georg

  The driver offered to Microsoft by Lexmark is very basic and will allow only for printing so that you can always get the main use of your Lexmark all in one.

  Support ended with XP and there had been no complete driver released for Vista or Windows 7 package and will never be. Lexmark being solely responsible for drivers, if you want to scan functions, you can buy a product that has full Windows 7 support...

• Photosmart D110 AIO will print, won't copy or scan

  Photosmart D110 AIO will print but won't copy or scan. The printer screen bounces to 'Copy' without copying. Same problem as stand alone or connected to the computer. Help!

  Try to unplug and plug back in.

  If this does not work, you may have a hardware problem.

  This snack, try this.

  {Insider reset deleted information}

• My HP Photosmart 7660 printer does not work with Win 7 Ultimate. Need help, where can I get the right driver?

  My HP Photosmart 7660 printer does not work with Win 7 Ultimate. Need help, where can I get the right driver?

  Visit the HP website and look.