HP photosmart c309a error message States to remove the usb device because it is not compatible

no previous problems with printing far... error message States to remove the usb device because it is not compatible with the hp photosmart wireless photosmart c309a c309a printer.the only thing plugged into the printer is power cord... no usb device is or was plugged so I do not understand this error message. I unplugged everything and reset the printer but the printer status is offline with the same error message.

Jorup, try to run this utility and it must diagnose the State of the printer:

http://goo.GL/u3jDE

Also, when you unplug the printer, remove the power cord to the back of the unit and the wall for thirty seconds, then reconnect it.

I would like to know how it goes!

Tags: HP Printers

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