HP Photosmart C4780: HP Photosmart C4780 stop scanning

My printer is HP Photosmart C4780 allows to analyze, but has stopped scanning, but will print & copy.

I get the error mess "parse error. Try scan from computer or see the documentation. Press OK.

I checked the systems running and have revived the latter, which has been proposed for the same problem

anyone else had previousky.  TKS in adv

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Hello @Williams2and welcome to the Forums of HP, I hope you enjoy your experience!

I see that you have any questions about your ability to scan.  I would like to help!

You are connected via a USB cable or a wireless connection?

I recommend to remove printer ink cartridges and reset the power supply.  Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

I suggest also download and run the HP print and Scan Doctor.

Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

Tags: HP Printers

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