HP Photosmart C4780 & Windows 8 - impressions but do not install the software

I have a laptop Compaq CQ58 with scannor/printer/copier HP Photosmart C4780 attached via the USB port.

The printer will print but:

In devices and printers, when the printer is highlighted, I'm told 'Status = needs troubleshooting' and 'the driver is unavailable.  It has a yellow warning triangle, signifying that it is in error.

Scannor scan, but only to an SD card, when it is connected, can be detected by the laptop.

The copier works, but I guess that's because the copy function is entirely internal.

The printer has been installed using:

-the CD - it does not work!

-l'option 'Add new printer' devices and printers, I searched the web for readers and that's how I managed to get the printer work «»

Then... the questions I have are:

1. How can I install the printer correctly when 'normal' routes do not seem to work.

2. How can I get the software on the laptop scannor?

I must also add that I have downloaded the following software on the HP site:

PS_AIO_06_C4700_140_408

HPPSdr

These do not work!  When I click to run these I get "User Account Control" screen where asked me to confirm that I want to launch the application.  When you select 'Yes', the cursor shows 'the blue twirly thing' indicating that it is something... I wait, but nothing happens.

In the end, I would like to print wireless, but it's secondary to install all the features of the printer.

I would be grateful for any help.

Thank you

Neil.

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The Compaq CQ58 laptop came pre-installed with windows 8, the printer was not installed when I run the installation.  I think the problem is that the installation did NOT work properly on my laptop.  I get the user account control screen but when I click on 'run' nothing happens.

HOWEVER, when showing my wife what happened when running the facility started in life and the printer is properly.

Thank you for your time and effort in loking into that but I think I'm OK now.  If I bought a car that has done this it would be directly to the manufacturer... but this seems to be the norm with Microsoft and Windows 8.

Tags: HP Printers

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