HP photosmart c5580 won't print documents under Vista

HP photosmart c5580 won't print documents. Installed and reinstalled the software and still will not print. can scan documents to correct computer. will not copy or print from printer manually.

C5500 printer is the default printer. I also have an hp c4280 printer that works if I want to print or scan at any time. I checked device drivers and it says they work prperly more, this is the last version of this printer. I used the troubleshooting of microsoft files site and everything out very well, but still does not print. The ink levels are new in the cartridges and the printer paper in the status bar. Internet connection and a connection between the product and the OK computer. I am lost as I bought all printers have been brand HP, and first time I had a problem.  I hope someone can help. Thanks Monkeytu

Hi Monkeytu,

See the article next to the HP Web site:

http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c00843712&LC=en&DLC=en&cc=us&product=3575276

I hope this helps!

Debra
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think

Tags: Windows

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