HP Photosmart C6280: my HP Photosmart C6280 ceased printing and copying. I use a Mac OS 10.10.5

My HP Photosmart C6280 stopped printing and copying. I use a Mac OS 10.10.5. The printer seems to work, but no ink is on paper with a function.

I installed a new black ink cartridge and select "black only" with the same results. All the other ink levels are sufficient.

I would appreciate your help. The printer has been idle for a few days but a previous usage has been a success.

Welcome to the Forum from HP Support. I hope you're well @Suz161!

Thank you access the Forums from HP Support for extra support! I see that you are having problems when copying / printing. I will do my best to help you with this problem.

It looks like a problem with the printer ink. It may have dried due to non-use. I suggest that try you to perform a print head cleaning. Try the following steps:

  • On the printer control panel, press 'Setup '.
  • Press the down arrow button to select Tools and press OK.
  • Press the down arrow button to select "Clean printhead" and press OK.
  • If the print quality is acceptable, you can stop troubleshooting.
  • If the print quality is unacceptable, perform a print head cleaning.

You can try the steps mentioned additional troubleshooting here: http://hp.care/2dVLZUu

Let me know how it goes. Nice day!

See you soon

Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

Tags: HP Printers

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