HP Photosmart C6380 will not install on windows 8.1 after upgrade. Can print but not scan.

Similar Questions

• HP Photosmart d110a will not scan.

  HP Photosmart d110a will not scan.  The resettled drivers, checked, put off - tension, nothing works.  Using Windows 7.  Error message is ' try scan from computer or see the documentation.

  Hello smhbcd

  The current software and try to reinstall using the latest drivers from the website. The link below will take you to the page "Select your operating system". Do it and download the latest driver full features.

  Photosmart D110 software

• HP Photosmart C4780: HP photosmart C4780 will not scan to my computer

  I plugged in just this HP all-in-one to my computer.  It does not analyze to my computer.  It will scan on an SD card without problem.  What can I do to make the scan to my computer?

  Hi @Lisa213,

  Thank you for joining the HP Forums!

  I read your post on how your HP Photosmart c4780 printer will not scan on your computer. I'm happy to help you!

  A few questions for you:

  • How is the printer connected, wireless, Ethernet or USB?

  • What is the operating system you use, Windows or Mac? What version?

  In the meantime, maybe one of these guides will help:

  • Scan from the computer with the (Windows) HP Solution Center.
  • Digitization of Documents and Photos (OS X).

  For future reference, hereis the user guide for the your printer.

  If it helps, please consider clicking on "accept as a solution." And, please click the thumbs up icon. The two icons are below this post.

  Hope this helps, and hope to hear from you soon!

• Photosmart C7280 will not scan

  I am running Windows 7, I just replaced a photosmart c6180 with a Photosmart C7280.  The C7280 will not scan.

  When I use the Solution center, the analysis shows a black with no document screen as someone forgot to turn on the light.

  I tried printing and scanning utility, he said I was missing a update on the Solutions Center.  I loaded it and I still have

  have the same problem.  The printing and scanning utility now works without error throughout.  Until I loaded the C7280

  software I removed all software C6180.  I did some research and found that I should use a scrubber to get rid of all the

  the previous software.   I found a list of what it takes in hp support forum 1380995 and followed to the letter.

  I still have the problem. I'm on a 32-bit computer.

  Thanks for any help.

  I guess that's it.  I want to thank you for all your help in this matter and stick with me.

  Thanks again.

• Photosmart D110a will not scan

  I am more able to scan documents on my printer Hp Photosmart D110A. I use Mac OS X portable 10.7.5 version. It is connected wireless and I am able to print.

  When I get up and walk on my printer, I select SCAN > SCAN TO PC and I get the error message: TRY to SCAN from which SEE COMPUTER DOCUMENTATION.

  When I open HP Scan on my laptop, I click on the button SCAN. He says then PREPARING to SCAN. Then he said: SCANNER COMMUNICATION CANNOT BE ESTABLISHED. THE PRINTER IS CURRENTLY UNAVAILIABLE. ENSURE THAT YOUR DEVICE IS TURNED ON, CHECK THE CONNECTION AND MAKE SURE THAT YOUR NETWORK IS WORKING PROPERLY. IF THESE CONDITIONS ARE CORRECT, RESTART THE DEVICE AND TRY TO SCAN THE IMAGE.

  I restart my printer and it will not scan. Nothing wrong with my internet connection. Previously, before I had scanning problems, my wireless on my printer button was flashing and I couldn't print wireless. I uninstalled the software from my laptop and remove the printer. I reinstalled the HP software and added to the printer and that solved my printing problem.  Now, digitization is a problem. Can anyone help me please with my scan problem?

  So I THOUGHT about IT!

  After you download the HP driver online once again, I went to HP utility (I had to add my printer again going up in system preferences > Add button > IP and enter my IP address).

  In the HP utility I cliked the name of my printer under devices, then on the right side I cliked the additional settings under settings of the printer.

  Then, I clicked on the embedded Web Server Open button.

  My web browser opens and it is the HP embedded Web server for my printer. I clicked the Scan button and the scanned image.

  You will then need to right click to save the image, and it allows to print wireless.

  So after a few days of trial and error my scanning has been fixed.

• HP Photosmart C6380 does not scan or print photo with Windows 8

  Just bought HP M6/1125DX/15j with Windows 8. My current HP printer is a HP Photosmart C6380 All In One.  The printer does not work, but the photo and analysis part icons no longer appear which were on my front desk. I tried to download the entire program which said would update my printer, but after 6 tries to one hour each, at the end he just said my download has been cancelled. Is there a chance that my printer will be supported by Windows 8 and how do I do that if I can't download.  Or am I stuck buying a new printer? Thank you

  Hello

  The C6380 is supported in Windows 8 and has a Solution Full Download.  I would try using the Print Wizard to download and install the drivers.

  Try this link for the Print Wizard.

  Print the installation wizard

• Photosmart 7510 will not scan. Print, fax, Eprint, everything works, but not software for scanning

  I spent over 10 hours on the phone with Technical Support, Cloud Computing service and an escalation of HP handler.  The escalation of HP Manager ran a cleaner tool to remove completely all HP printer software and reinstalled.  Now, everything works except for analysis.

  Using the utility to scan the PC gives HP, "the series of HP Photosmart 7510 was not found"

  Using Scan of the computer for the printer display gives, "make sure that the HP printer software is installed.  I can, however, scan-to-one chip memory inserted in the computer, but is produces a jpg file and I need PDF.  All scanning software worked before technical support and escalation of HP is involved.

  Hi Bob,

  I discovered that Windows has made a number of updates to security on my computer.  Therefore, windows do not see the 7510 as a device scan and judged that he was a suspect and deactivated engine part analysis of the HP software.

  Reinstall the printer as a wireless printer, and then by reactivating the printer to scan, my HP software came back and now everything works as advertised.

  I think you were on the right track.  Then analysis stops on an HP printer without apparent reason, check if there's any recent Windows updates.  If so, reinstall the printer as a new wireless printer.

  Thanks for your comments!

• Photosmart Premium C410 can print but cannot scan

  This printer has been installed and working properly on our home wireless network.

  This morning (coincidentally or not?) after a Windows update last night, this morning, I can't open the solution Center HP to scan; He told me that my installation is incomplete.

  I then tried on our another computer (which has not been used recently and so doesn't have the latest update of Windows Installer) and was able to scan successfully.

  Now, when I try to scan directly from the printer, it does not recognize my laptop and scans directly to the other PC (and yet I can print to it).

  After several unsuccessful attempts, I finally got to re - install the two HP Solution Center and the printer (since the last driver available online) driver. Still having the same problem.

  I've removed what I could from Windows yesterday updated (although it is dated yesterday) but unable to remove one for Silverlight. It made no difference.

  I would like suggestions as to what I can do.

  Hello

  Download and run the HP utility digitization of diagnostic located here. It can solve a lot of problems and if not give us a better idea of what is happening with the printer.

  Good luck!

• My photosmart d110a will not scan an image.

  I am trying to analyze a small picture:

  "Try scan from computer or see the documentation.  Press OK. "error message.

  If I try this

  "No connection there no connection to the computer.  Refer to device documentation to troubleshoot"error message.

  I use a wifi system I have just re-connected and my computer just wiped the Apple store (missing drivers?).

  Thank you

  Hello

  Thanks for the post.  Given that your system has been recently 'cleaned', I suspect you're right.  Photosmart drivers are missing, probably all printers or other devices installed are likely gone as well.  I have included a link below with some excellent information get the latest drivers and installation methods.  Good luck!

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?OS=219&LC=en&cc=us&DLC=en&sw_lang=&product=4023246#n265

  http://support.HP.com/us-en/document/c02017563

  http://support.HP.com/us-en/document/c02030505

  http://support.HP.com/us-en/document/c03045596

• HP Photosmart 7525: HP Photosmart 7525 will not scan to e-mail

  Every time I try to scan to email using this printer, I get an error message that it does not connect to web services, however, I know that I am connected.  What can I do to fix this?

  Hi @mash2531.

  Welcome to the Forums of HP's Support. I understand that you have a problem with of your 7525 E-mail scanning function. I would like to help.

  Tap the icon of ePrint printers. If you get a server connection error then the printer all is having a problem connecting to the internet. Try to turn off the printer and then unplug the router for a minute.

  If you do not get a connection message server, the problem is with the scanning to email app. You must reset the Web Services. Note: this will cause the printer to lose his address current ePrint and wipe all the information from the scan to email app.

  While in the Web/ePrint Services menu select setting. Then scroll down and select delete Web Services. You will be taken back to the main menu printers. Press again the Web Services/ePrint and enable Web Services.

  Re-Setup scan to e-mail.

  If you have any questions, or if this does not resolve the problem, let me know.

• Photosmart 5512 will not scan to computer touch screen

  I have a new Windows 7 laptop and the only way I can scan is using the photosmart software on the PC.  I try to use the touch screen and even if my computer is recognized as being connected via USB, I get the following error:
  "Unsuccessful Scan.  An error occurred while parsing.  Please make sure that your computer is connected to the printer and try agan. »

  I downloaded the "doctor HP Print and Scan" and it doesn't find any errors.  I had the scanner connected to my previous laptop Windows 7 and it should scan via the touch screen.  I appreciate any help anyone can provide.

  Download the latest complete software and drivers on the website of HP here.  Try now.

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?cc=us&DLC=en&LC=en&product=5063611&

• PhotoSmart C6280 will not scan

  A friend bought this printer about a year ago and he used only for printing.  Tonight, we tried to use it to scan and can't make it work.  When we tried to access it through the control panel it gave the message error "Scanner or camera is currently in use"

  We have uninstalled and reinstalled the software and drivers (who took nearly two hours), and at the end he threw an error screen with stuff to do that seemed to say the installation program could not communicate with the scanner.  And it gives the same error to be used as prior to the reinstall.  The printer worked before and after.

  I have seen this problem several times on the web, but nobody has ever solved.  What is to make the scanner work?

  Message edited by i_am_jim on 25/11/2008 18:29

  Hello Jim,

  1. try Turing off your computer.

  2. also turn off the printer and unplug all the cables for connection to the computer and to the power source.

  3. wait a minute or two.

  4 reconnect the cables and turn on the printer.

  5 turn on the computer later.

  5. try to scan using the solution Center.

  Let us know if it works.

• HP Photosmart 6510 will not scan Mac os 10.7

  I can't scanner to work with my Mac. Here is what I tried:

  (1) uninstall/reinstall the software and drivers

  (2) delete/re-add printer in system preferences

  (3) tried scanning by preview and image capture (nor would show my printer)

  (4) analysis I tried through system preferences - no scan button showed

  The error I get my HP Scan on my computer says: communication error, but the printer is connected in fact (I have effectively tests the printer and my computer).

  Google search led me to believe that this scanner is totally incompatible with my Mac OS 10.7 lion.

  Please tell me I don't have to take this printer - I've wasted 4 hours of my life trying to get the thing set up already!

  As I suspected, it seems more likely that your router does not support multicast which is essential to the discovery of the device as Hello.

  Please specify your router brand and model.

  In the meantime. Try these steps and let me know any changes:

  First step: restore the default settings of network for your product

  1. On the Control Panel, touch the wireless icon ( ).

• Can print but cannot scan Photosmart HP 6510

  After being able to print and scan at my Photosmart HP 6510 my VIAO laptop Ultrabook, for some reason, I lost the ability to analyze.  Whenever I try, I get the error message "the scanner is currently in use. Wait until your previous task is completed, and then try again. "The problem is the scanner is not in use and I do not see how to delete it.  This same printer/scanner device other users can connect their computers and scan from it.

  What program you use to create the scans and what file format you saved scans - PdF, JPG, TIF?

  I suggest using assistant installation automated HP.

  Go to http://www8.hp.com/us/en/troubleshooting.html

  Work carefully through the steps to detect your printer through the option to allow web service from HP to install the necessary drivers.

• HP Photosmart C6380 does not print the entire page

  My HP Photosmart C6380 will not print whole pages.  Some lines close to the end of the page are not printed.  From time to time, it prints the whole page.

  Hi mercierm,

  Welcome to the HP forums!

  I see that you are working with a Photosmart C6380 and sometimes it seems not to print the whole page and other times he does it. I'd love to help you find a solution to this problem

  To start, you are able to print an extended self-assessment report and it came out completely, or if you make a copy of a complete page, never there issues? This will contribute essentially to determine if it is the hardware or software, but since it seems to be sporadic we are not able to limit too much more. You can also try the steps of cleaning in this document "on paper" Error Message and the printer is not Pick Up or paper feed .

  Let me know how it goes for you!