HP Photosmart D110 - cannot scan

Just bought the HP Photosmart D110 yesterday and cannot scan.  I'm on a Mac (OS 10.6.4) and whenever I try to scan something, I get the following message:

Hi all

Looks like you have either a conflict between the old and the new HP software, or a corrupted installation of the Hp software.

We can remedy easily enough.

First, go here and download the latest version of the HP software on your desktop.

Then we'll run the cleaning brush to remove all software that has been installed HP.

To run the scrubber,

Go to Applications/library/Hewlett Packard / click Uninstall HP

Click on continue

Highlight your device in the left pane

Hold down the Ctrl and Opt, as well as Apple and click on uninstall

There will be a pop up that asks if you are sure you want to uninstall all hp software.  (At this point, if you continue, all HP printers you have installed will need to be reinstalled, this is why we do not run this thing all the time)

Click on continue

Let the full scrubber .

Then start the HP software, you just download and follow throughout the installation procedure

the operating system can find updates and others. If it asks you if you want to download them, accept you.

Who should take care of it.

Tags: HP Printers

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