HP Photosmart D110 print cartridge incompatible

I bought a new cartridge black today and when I installed it, I got an error message saying "Incompatible print cartridge". He says refer to the status screen on the computer, but it is not a. I put the old cartridge back in and I have no problem but there is no ink to print. I installed the once many new, reset the printer, cleaned the contacts, tried some troubleshooting and I even downloaded the updated driver. Nothing has worked. Just make the cartridge to where I bought it, or is there something else I can try?

Thank you for your response.

I had already read and followed everything on the document you provided. I have to go to the retailer, I bought and exchange it. I made sure that the new cartridge was not the same dates as the first. I installed it and it worked fine.

Again, thank you for taking the time to answer.

Tags: HP Printers

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