HP Photosmart D110 scan option

The printer will print, but it does not scan.  Unplugging the cord from the wall outlet; and printer reconnected; restarted computer and continue to receive this message when I try to open the scanner, "unable to log on to the device" any suggestions to solve this problem are appreciated.

Hi @Anapp,

Welcome to the HP Forums!

I see that you are not able to scan with your HP Photosmart D110 printer. I'm happy to help you in your analysis!

To verify that the hardware of the printer works, you can make a copy?

Also, just a question for you: what operating system do you use? Windows or Mac? What version? If you do not know the operating system you are using, please visit this site. Whatsmyos.

In the meantime, please consult this guide to scanning, a "an error occurred communicating with the scanning device ' or a"He has no connection to the computer"message when scanning for HP printers."

Hope this guide helps and hope to hear from you soon!

Tags: HP Printers

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