HP PhotoSmart Essential error at startup


Until the other day I had any problems when I start my computer.  A few days when I started the computer I got a pop up titled 'HPPhotosmartEssential' box and it said "Please wait while Windows configures essential HPPhotosmart" and a few seconds later another popup box titled "HPPhotosmartEssential" the following information - "there is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your personlel provider or support package ".

I have more the OfficeJet J4680 printer installation CD but I don't have the software to download so I opened it upwards and it was installed in the temp folder.  of which I went to start and typed folder and opens this file and follow these steps...

Open the file "Setup."

Open the folder "Scan". Right click on the "scan" (windows installation package) file and click 'fix '. If no error message appears, once again, right-click on the file and select "install".

Return to the folder and open "bpd_scan" installation folder. Right click on the file 'bpd_scan' (windows installation package) and click 'fix '. If no error message appears, once again, right-click on the file and select "install".

When I clicked on repair I received a new window bpd_scan error message that says: Module C:\Program HP Imaging\bin\hpqebpd2.dll failed to register. HRESULT-2147220473. Please contact support staff. I clicked on OK & following the next step

Return to the folder and open "destinations" installation folder. Repeat the process above and that the repairs happened well.

I restarted the pc but the problem persists.  (I deleted the shortcut of this file that was located in start > programs > startup - I deleted the shortcut of this file (called HP Digital Imaging Monitor).)

I also opened a command prompt (run as administrator) and type in regsvr32 hpqebpd2.dll and who stated DLLRegister Server in hpqebpd2dll.

I restarted the pc, but when I click on the file to open it (even if I do a right click and run as administrator) I still get 2 contextual window boxes.  And when I click OK or cancel the boxes still jump upwards of 3 or 4 times until it stops.

I noticed that when I clicked to run / open this file it will appear in the lower right but I always get these boxes popup several times.

Nothing had changed from one day to the next on the pc so I don't know why the problem occurred suddenly.  I ran several scans online for viruses and malware, as well as a boot scan, but nothing was found.   I have run ccleaner and noticed that he has found a missing DLL to C:\PROGRAM HP IMAGING\bin\HpqSRmon.exe

I am running Windows Vista Home Premium with all current updates and is an officejet j4680 printer all-in-one.

Others want a complete uninstall of the software to uninstall Panel or revo control printer and then reinstall the software I don't know what I can do to possibly solve the problem.   The printer software is version 14.

Other possible suggestions or solutions would be very appreciated.



I'm glad you responded! I wanted to share with you all what I have solved my problem last night after having carefully followed the steps that I mentioned above. This way I can now explain the steps in a little easier way. When I started to experience this error on startup, I thought it was related to my network because it happened also when I turned the printer on and outside. I have to press OK, Cancel, etc. what felt like 50 times before my error message disappeared. I know it's a different file, but the symptoms are exactly the same, since an uninstall did not resolve the question or fixing things in Device Manager. It seems that the link you have provided very simple steps to a L3 uninstall. The great binding, but I found a simple way for the common user. Here are the steps that I took last night and my computer worked never better:

1. I did a normal uninstall first. Don't forget if you have a USB cable, wait that uninstalling invite you to remove the cord but also before Setup tell you plug it back in. The complete uninstall took almost 25 minutes.

At the end of the uninstall, you will get a prompt to click 'Finish', however I didn't click it. I've been waiting to restart my computer after I ran the disk cleanup utility in all programs > Accessories > system tools > disk cleanup.  This process took almost an hour.

2 after disk cleanup was complete, I restarted the computer by clicking on the button 'Finish' the HP software that was always on my desk.

3. after the restart, I followed the link to CCleaner and would like to mention to people not too savvy to be careful by pressing the green button 'Download now' more than once computer. It seems that there are a handful of commercial products that look like they tried to trick you into downloading the software.

4. once the download is complete, CCleaner has opened and seemed much easier to use than I thought. I chose the tab register on the left, "scanned for any question," then selected difficulty scan after you have backed up files to remove (the software asked me if I wanted to save that I did). Sometimes you can scan up to three times until all problems have been corrected. As easy as it sounds, I still highly recommend reading so much about this product before installing it (see previous posts). This process was done very quickly, so I decided to use the file cleaner as well. Who did take a long time - about 30 minutes.

5. this time, I rebooted by computer by stopping completely and then back on with the power button. I always liked this method instead of select "restart" your computer.

6. I have confirmed my operating system on my computer will start and by doing a right click on 'My Computer' and selecting Properties at the bottom of the box grey just to make sure that I do not install the HP bad software. Then everything just re-installed the software at www.hp.com/support by typing the name of my printer tab support and drivers. The whole installation process took 20 minutes and even got an error at the beginning of my extraction process which stated "the Extraction failed. File is corrupted. "My heart is Serra for a bit, but after having clicked on the button"Download"once again, I have had absolutely no problems my network printer installation.

7. I would like to add, during the installation process, you will see a screen that says 'Click here to customize' and I deselected product Participation, HP Update and some other useless tools, but I kept the driver, the solution, HP Imaging Device Center (which is what was causing my problem) and HP Photosmart Essentials since this is what was causing the problem. I had no problem after that.

8. Finally, I did a reboot to ensure that all boot errors went away and the computer booted faster than ever with no error. Final test of all the features worked great. I was excited to try these steps on my own last night so that I could provide a way to rephrase things for all those too afraid of getting deep into their computer files. I hope as the method to keep it simple you will also feel because that please don't forget, using third-party software comes with its own risks. Let me know if this does not work, and then we can speak of an uninstall of L3/L4.

Tags: HP Printers

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