HP photosmart essential opens on the right page but freezes

Opens to the correct page but then freezes. I have to shut down the computer to shut it down. I shut down normally and turn off the power.
Frédéric garnett

Hello

1. what operating system is installed on the computer?

Check boot clean and reinstall the software.

Follow the steps below:

Method 1:

You can check if you are facing the same question in a clean boot State. To perform the clean boot follow step 1 mentioned in the article below, and then try again check in the clean boot state -

http://support.Microsoft.com/kb/929135

If the problem is resolved check which service non-Microsoft is the source of the problem; referring to article and following the other steps.
When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

a. Click Start, type msconfig.exe in the start search box and press ENTER.
If you are prompted for an administrator password or for confirmation, type your password, or click on continue.

b. on the general tab, click the Normal startup option and then click OK.

c. When you are prompted to restart the computer, click on restart.

You can download the latest version by clicking on the link below:

http://www.HP.com/United-States/PSE/

Tags: Windows

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