HP Photosmart Premium 310 has: alignment failed

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• HP Photosmart Premium 310 has: not be deleted from the queue at the end of print jobs.

  Printing problems with Photosmart Premium 310 has.  Last job have not removed from the queue of items to print, even if the work is completed.  I have to go to the screen that shows what is printing and delete the item that was printed before the next item in the queue will be printed.  Any suggestions to fix this?

  Hello @shumaung and welcome to the Forums of HP, I hope you enjoy your experience!

  I see that you have problems printing speed.  I would like to help!

  I suggest to remove the printer from your printing system, using this document: uninstalling the software of the printer.

  Once you have deleted, I suggest to check and repair disk permissions: function to fix the permissions of all utility disk drive.

  I also run your Apple updates: OS x: Mac App Store apps and OS X update

  After the updates, I recommend reinstalling the

  Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

• printer photosmart premium c309g set up failed

  My HP photosmart premium c309g (wireless connected to the network) is visible on my laptop but not on my computer by cable with windows xp, at least not by the HP software I have installed. When I enter the ip address of the printer in my browser on the xp machine, it opens the Web page, and everything seems fine.

  When I add a new device with the HP software it saids "printer is detected", but after a while, I get the message: in Dutch: het instellen van printer is mislukt, translated into English (I Think) "the implementation failed.

  The printer used to work on the computer. I don't know what I did so that it stops working. To solve the problem, I uninstalled the software and installed it again. The problem still exists.

  I tried the hp doctor. The printer does not appear. (The software showed a usb printer which was not connected at all)

  Is there a solution?

  Thank you

  Hi adst.

  Try using the brush included in the CD or download. Let me know what you find?

  Of the Original installation CD:

  1. Insert the CD in the drive and then cancel Setup

  2. open my computer and click right then on the CD from the drive and select open

  3 open the Util folder

  4 open the CCC folder

  5. run the uninstall_L4 (exe or Bat)

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. download and install the latest version of Adobe flash player

  http://www.Adobe.com/support/flashplayer/downloads.html

  9 download drivers and full software features

  http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=MP-73652-3&cc=US&DLC=en&LC=en&os=228&Product=3793676&sw_lang=

  10. run the download to reinstall the printer

  If the software has been downloaded and extracted to your system:

  1. type % temp % in the field of race

  2. Locate and open the folder starting with 7z (example: 7zS2356)

  3 open the Util folder

  4 open the CCC folder

  5. run the uninstall_L4 (exe or Bat)

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. download and install the latest version of Adobe flash player

  http://www.Adobe.com/support/flashplayer/downloads.html

  9 download drivers and full software features

  http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=MP-73652-3&cc=US&DLC=en&LC=en&os=228&Product=3793676&sw_lang=

  10. run the download to reinstall the printer

• Photosmart Premium C410a: driver installation fails repeatedly wins 10

  Network printer on the local wifi network.  Became the busy error scan after reclassification of Win7 to Win10, did not know that was a problem known to HP, so uninstalled the printer drivers and downloaded the latest version of the driver, went to reinstall.  It happens on the screen "I agree", and when I click Next, it flashes "Remove HP software" and closes.  Tried several times.  Checked if it has been set to the private network, it is.  Tried the HPPrinterInstallWizard, it downloads the same driver, take me up to that point, and when the installation fails it curls back and begins to do the same thing everywhere.  Tried the HPPrinterandScanDoctor, it does exactly the same thing.  And of course, HP don't talk to me because my printer is not new.  I even tried the old software CD (2012), it loads and says: "Welcome Back! Click here to exit. »

  Hi @pgd1,

  Welcome to the HP Forums!

  I see that you have trouble to install the printer HP Photosmart Premium c410a on Windows 10. And I'm happy to help you!

  To check the printer hardware is functional, are you able to make copies using the printer scanner glass?

  You see error messages on the display of the printer?

  How is the printer connected? Wireless, Ethernet or USB?

  In the meantime, try the following steps in the following order:

  • Uninstall the software. Uninstalling the printer software. (Only do it if you think that some software are always installed.)
  • Clean boot the computer. How to perform a boot in Windows.
  • Disable all Antivirus programs. Disable Antivirus software.
  • Disable all firewall programs. The WF of end-to-end.
  • Create a new user account. Management of user accounts and connections (Windows 10).
  • Reinstall using the printer HP install wizard for Windows.

  Hope that these aid measures and hope to hear from you soon!

  If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

• HP Photosmart Premium 410 has: symbol of cartridge

  The colors in the picture that I feel are not come right.   I have replaced all the ink cartridges for ink levels are at max.  However, on the tiny screen it appeared a symbol that I have not recongize.  It looks like a purple Cup-shaped drop of rain in the middle and a white top to measure.

  What is this symbol?  It has nothing to do with why my photos do not print correctly?

  Thank you

  KPOC

  Hello KPOC,.

  Welcome to the HP Forums,

  I understand that you have a print quality problem on your Photosmart Premium 410a, and you see a symbol of a Cup to measure with a drop of purple ink. I'll be happy to help you.

  Based on the description of the symbol you see it seems that your printer is indicating that there is a problem with the magenta cartridge. Maybe it's the cause of your print quality problems. Below, I've posted a link to a document that offers solutions of troubleshooting on this issue. Please try all the steps in order and get back to me with the results.

  Problems with print quality setting for the HP Photosmart Premium Fax all-in-One Printer Series

  If this help will testify of my answer by pressing the 'thumbs up' below, or click on the button "Accept as Solution" if I helped you reach a solution.

  Have a great day.

• HP Photosmart Premium 309 has

  I reinstalled the whole software after that I installed a new hard drive for my Dell Optiplex computer. No error during installation.  When I tried to open the Solution Center to analyze, I got a white screen.  Tried to restart. Same story.  Tried a partial uninstall of the solution Center.  Same story.  She said followed by using Windows Add/Remove uninstaller to complete installation.  Same story I have Win XP SP3.  It was working perfectly before this.  On my old desktop with HP all-in-one, I had to do a special uninstall I had to repeat several times.  Can't find it on the Web site.  Also, I saw a post on reinstall .net framework & other files, but it was for Win 7.  Help, please.

  Hello monkeyblair

  The following instructions will rub the driver from the system. Don't forget to restart the computer after uninstalling.

  Of the Original installation CD:

  1. Insert the CD in the drive and then cancel Setup

  2. open my computer and click right then on the CD from the drive and select open

  3 open the Util folder

  4 open the CCC folder

  5. run the L4uninstall.bat

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. download and install the latest version of Adobe flash player

  http://get.Adobe.com/flashplayer/

  9 download drivers and full software features

  C309a Photosmart software

  10. run the download to reinstall the printer

  If the software has been downloaded and extracted to your system:

  1. type % temp % in the field of race

  2. Locate and open the folder starting with 7z (example: 7zS2356)

  3 open the Util folder

  4 open the CCC folder

  5. run the L4uninstall.bat

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. download and install the latest version of Adobe flash player

  http://get.Adobe.com/flashplayer/

  9 download drivers and full software features

  C309a Photosmart software

  10. run the download to reinstall the printer

• the screen of my HP Photosmart Premium C310 has a question mark and not print any ideas?

  I have no idea what to do... windows 7 - did nothing, but change the ink color & then try to print a file

  Is there the error messages or just a question mark?

  It looks like the printer may be in a blocked State.  I would try to run an ink system reset the printer.

  * Remove all cartridges from the printer

  Unplug the unit

  Unplug the power from the power supply cord

  * Wait a minute

  * Plug the unit return to power without ink

  * Power unit on and install ink as unit ask cartridges

  Also, try the procedure described in the document, found here, to troubleshoot a non-responsive printer.  I hope this helps.

• Photosmart Premium 310 not printing black

  I ran thrugh all the steps given own cartirdges.  Once he did the cleaning process I don't have a test page or the Yes or no questions on print quality.  I ran a report for printing, but blacks print do not.  How to steps 2 and 3 in the cleaning process.  I replaced all the cartridges and still all just not printing black.

  In the old, old days I used to be able to clean print head easily.  Can this be cleaned?  (Easily)

  The post here can help.

• HP Photosmart Premium 310a only works in E-Print mode.

  HP Photosmart Premium 310 has.

  Windows Pro 8.1 with the latest upgrade.

  Worked correctly until about 2 weeks ago.

  Will only work in E-Print mode. Does not work in USB mode or wireless.

  When you try to print in wireless mode I only get the message "No printer found."

  When you try to print in USB mode nothing happens.

  I uninstalled and reinstalled 6 times. When to reinstall it it will print a test page, but no word on another application, will work

  Re - install, I get the Trayapp.msi missing message when you try to reload the missing component from the installation disk it says that is not on the disc.

  Incidentally, I have a copy of assessment of windows 8 on my computer and when I boot to make the OS, the printer works fine in all modes.

  I've fiddled with it for more than two weeks and do absolutely no progress.

  Thank you

  Problem solved (very easily)

  %#&@Canned the printer and I bought an Epson!

• How to reinstall the 310a photosmart Premium software without disc after accident?

  Recently had a disk crash and now need to reload the software for Photosmart Premium 310 a. could not find that my HP disc so downloaded software complete features. Download saved to a file. Navigates to the first page of Installer and to Midway through the installation and then the Setup program crashes. Tried to get help from HP, but obviously, they don't like the words, "Customer Service", no more. Look forward to having to buy another printer since I've only had it for about a year or less.

  In fact, I solved my problem. Newly installed security software has been the cause of my problem. I know, I know, the HP instructions say turn off your antivirus software, but which was never a problem in the past. So I disabled the temporarily AV and the HP printing software loaded up in less than 10 minutes total. I am happy.

• Have Photosmart Premium C310a. Ongoing problem to the loss of communication with the printer

  I have a HP Photosmart Premium 310 Ca and am running Windows XP.  About every month my computer loses contact with the printer.  The network works fine as is my email.  I tried restarting the computer, reset my router and the Setup error following to get instructions from XP. I tried to reinstall, and I can't seem to install.  I'm tired of this!

  I'm sorry that you are having this problem. There are several steps you can take to help your connection problem. First of all, when the printer is connected to your network, print a Network Setup page. On this page, use the ip address of the printer and that type in the address bar of your internet browser on your computer. Will take you to the server of the web integrated printer (EWS). Look for the Networking tab change the automatic ip addressing to public static ip (manual). You will then enter the ip address of the printer, followed by the subnet mask, and finally the default gateway, the info that will be on the Network Setup page you printed. Below, you'll assign 8.8.8.8 and 8.8.4.4 as the primary and secondary DNS. Who should manage the intermittent connection loss problems. With automatic addressing, the printer can request a new address whenever there is a network problem, which confuses the printer. Static IP or manual addressing, is tackling this problem. Let me know if it helps.

• Photosmart Premium c309g fails to print - product number CD055A

  Operating system - Windows 7 Home Premium - Hardware is a laptop

  Error message - Document cannot print

  Changes to the system - None until the problem occurred

  Wireless printing worked very well; then suddenly unable to print.

  1. have uninstalled and installed the printer drivers and the solution Center

  2 solution Center shows printer is connected

  3 analysis function works correctly in scan mode

  4. the ink levels are displayed correctly

  5 scan doctor indicates all functions work correctly

  6 print in Photosmart Office on line Ethernet router to the printer

  7 have you checked the network (domestic) IP addresses; Looks OK, also supported by the fact the remote scan document works

  8 HP update indicates all functions of driver is up to date.

  9. tried to follow all the built in troubleshooting guides

  But, when a test page prints in the properties of the printer or the Scan Doctor (even though the doctor scan gave all the controls green), the test page will not print, and finally the error "Unable to print document" appears in the solution Center. Process seems to timeout and then displays the error message.

  During the process of re-setup the only thing that I have noticed and which may be out of the ordinary, was the printer to be selected was noted as "wired". The installation process then set up the wireless connection and noted that the all-in-one printer has been connected. But so do print function does not work and the remote scan function.

  I see an another item which is strange. Two icons of the printer are set up in the printers and faxes. One is HP Photosmart Premium c309g and HPFDFC41 (HP Photosmart Premium c309g-m). Why two Photosmart devices?

  Followed all the recommended steps. It is interesting to note that during the installation of the full feature printer was still noted as a wired connection. However, the network connection has been implemented and worked successfully.

  Encountered the same problem. State of the document scan and ink has been authorized; but they could not print a test page.

  A ran the doctor printer and Scan; all boxes have been checked green.

  A run the hardware installation wizard. This time the S/W noted that the printer has a wireless connection. The analysis of test ran successfully; but the case of test printing, after several seconds, resulted in a 'document cannot print."  This seemed to be the idea or the "a needle in a haystack" for me, the error was apparently issued on a timeout.

  Has looked for something else (outside drivers etc.).

  The solution:

  McAfee firewall, after several years, it has failed and has chosen to block the printer communication, while leaving all the rest alone. I had not changed any settings or authorized programs.

  McAfee is no longer with me. Am to assess competitors. In the meantime have enabled the Microsoft Firewall. Can print successfully from the laptop through the router to the wireless printer wireless.

  I know just enough to get me in trouble, so don't know if HP diagnostic tools should have picked up the fact that communications were being blocked or not. But, I appreciate the comments and troubleshooting tips.

  I hope that fixed the problem.

• Automatic duplex printing - Photosmart 310 has

  I have a new printer Photosmart Premium e-All-In-One C310a. In highlights eco told me, ' save the document of up to 50% with automatic duplexing.»

  Since I assumed this printer could do that, but I was not able to find out how.

  The seven-page document that comes with the printer isn't really a "user guide". Its more like a summary of features, very few 'how to' save for a step 4 put in place the process.

  The C310a has the ability to print two-sided documents automatically and if so, how?

  Thank you

  Hello Bobst,

  Regarding my info tells me the device supports automatich duplex printing, but needs a duplexor to do. Some models are sold with the already installed duplexor and some models are not. So in this case, you will need to buy a duplexor. TO see if you model has an installed duplexor check the back of the unit. If installed it should look at there is a black brick that comes out of the unit.  Click HERE for more info on this duplexor, its two-sided printing accessory.

• OfficeJet Pro 8500 a Premium: alignment failed

  Stupidly, I pulled the plug on this printer at the wrong time. But then it was still does, just print with a blue ride, then no blue at all. I replaced the cartridge Cyan (HP brand), but still no blue.

  Then the printer started aligning each impression (perhaps each color printing - I don't know). I replaced the Cyan/Magenta Printhead. That seemed to go well, and report the print quality seems good. But it aligns and aligns - impressions color - then gives the message "alignment failed. Refer to the documentation for the device for more details. »

  Please notify.

  Hi @BetsyS,

  If you still experience the issue after you have tried all the steps in my previous post, you will need to contact HP for assistance.

  Contact HP:
  Step 1. Open the link: http://h22207.www2.hp.com/us-en/contact-hp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on: contact HP options - click Get phone number
  File number and phone number appear

  I hope this helps and have a nice day.

• All-in-one HP Photosmart C309a "Alignment failed" error message even after cleaning the print heads, etc.

  About 3 weeks ago before making the error msg above, a large black ink blob appeared on my printed piece of paper.  This product for several sheets later, but kept decreasing in amount.  I continued to print & finally all traces of ink have disappeared.  2 days ago I got a msg of error on "load plain white paper. ", but the paper tray was plain white paper in it.  I have removed the paper, straightened and her successor. As a result, the msg "Alignment failed" appeared.  I went through all the steps HP online information on the treatment of the "alignment failed", including the cleaning of the printheads (the right amount of ink was on it), check the vents of cartridge, etc.  My question is: if I have 4 out of colored inks and a new black ink installed, the alignment is being affected by the old cartridges?  A msg on this appeared on the Control Panel, giving the opportunity to proceed with the old cartridges or install new ones, but be careful that it "cannot allow completion of...» "If 'old' were replaced not.  I need to replace these color cartridges or is it probably another problem, which is print head damaged?

  Checked the evacuation & there is no problem, so I tried the informal solution to put the printhead in hot water.  A ran 1 cleaning via / configuration on the printer and finally aligned with success tools.  I waited a while to respond because I wanted to see if the printer should continue to work, and there!

  Thank you very much.  I'm happy that I can keep this printer!