HP Photosmart Premium C309a: it fell out of the printer, what is it and how can I solve this problem

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  HI Margaret,.

  Welcome to the Microsoft community.

  What version of Windows is installed on the computer?

  You can read this article to check if the problem is resolved.

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  The error code you provided is an error of HP. I would also say that you post your question on the HP support forum as well.

  http://h10025.www1.HP.com/ewfrf/wc/product?product=3777182&LC=en&cc=us&DLC=en

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