HP Photosmart Premium C309g do not print black ink

Similar Questions

• HP PHOTOSMART PREMIUM C309ns does not print black misalignment & printing

  HP Photosmart Premium Web Printer Model # C309ns (Microsoft 64-bit)

  Suddenly I'm unable to print in black.  When you print documents, black is low or absent.

  I tried to solve the problem of:

  -Updated the drivers and software updates

  -Cleaning of the print head

  -Remove all the ink and their replacement cartridges

  -Turning printer off, wait, then turn on

  -Restart the computer

  -Tried to align the printer, but it "failed".

  Help, please!

  Remove the ink cartridges and using the grey lever on the side of the cart, remove the printhead.  Clean the electric contacts (bunches of points 1/16 "diameter gold) with a damp lint.  The fabric will be ruined.

  Clean the surface of contact inside the carriage.  Re-monte and retest.

• HP Photosmart Plus B209A does not print black ink despite trying two separate NEW ink cartridges black

  HP Photosmart B209A more

  MAC

  No error messages but trying to align or check colors - black doesn't print at all

  No change - knew ink was low so I tried to install a new black ink cartridge - then one day later tried an another new black ink cartridge

  I tried all the techniques of "Troubleshooting" listed on the page Web - align, clean the print heads, install the new cartridges, looking for trouble with the vents, etc.  I have only used HP ink cartridges.

  Hi abruce,.

  Usually, it is a result of dried/clogged ink nozzles in the printer or the print head.

  According to some other users on the forums, you can remove the print head (use this guide if you are unsure how: http://support.hp.com/us-en/document/c01944580)

  Make sure the cartridges are removed from the print head

  Dive head in hot water, nozzles downwards. (about 1 in. of water) and leave any residue of ink to flow. This process should take about 15 minutes. Ensure that the print head is completely dried out and there is no moisture in the electrical contacts or the rest of the part.

  I hope this helps!

• Photosmart HP 5510 do not print black ink

  I have tried everything that has been proposed on the site of HP and nothing has solved the problem. Color is fine, printing new cartridge and black was fine print until yesterday.

  I see that you say that you have done all the troubleshooting.  However, see this document to make sure that all steps have been completed.  If all the measurements were made, then there is a problem in the ink system, most likely the printhead of the printer.

  If you are still in warranty, HP can replace the printer without cost to you. I'll link the information to get in touch with them below. The link takes you to a form to fill out. Once you fill it and she is treated, it will give you the printers warranty information, a file number and the phone number to call.

  HP Technical Support call case form:

  https://h10025.www1.HP.com/ewfrf/wc/phoneInput?cc=us&DLC=en&LC=en&product=5061082

• HP Photosmart 5520 - will not print black ink

  Photosmart HP 5520 - black ink does not print even with the new cartiage and I did the printhead, cleaning tools and still does not work.    My warranty expires and don't know what to do next.

  Hello heartieluvcatsand welcome to the Forums of HP.

  I understand that you have problems with your black print the result.  I recommend you to perform a power reset. Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

  After the reset, I would say using this document on fixing of the streaks of ink faded prints and other common Print quality problems

  I also suggest the steps described in this document printer does not print black ink or color ink or prints blank Pages.

  Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

• HP ENVY 4504: HP ENVY 4504 does not print black ink even with full cartridge

  Used by my office printer is not printing black ink. It does not, it is out of black ink, but anything on a page I print requiring black ink is absent. I checked the cartridge to see if she had missed and the printer was not to tell me, but she didn't. I also tried to put in a new black ink cartridge, but it wouldn't print black to help anyone.

  There is no problem with color printing and the problem started only today. The black cartridge is certainly compatible with this printer as it had been good working with it so far.

  We bought this printer less than a year ago now.

  Until outside to change the cartridges I also turned the printer off and on again, but neither helped.

  I would appreciate greatly any assistance that we currently only this one printer at the office and we rely on it for a lot of work.

  Thank you very much.

  Try here.

  http://support.HP.com/us-en/product/HP-envy-4500-e-all-in-one-printer-series/5304875/model/5368526/document/c03768188/

  Ink cartridge information after doing all the recommendations of HP:

  Once you check the vents turn the cartridge and check the underside near the opening of the ink.  They can be of four plastic tabs near the opening are resurrected.  Make sure that the raised tabs are removed and made flush with the body of the cell.  This will cause the cartridge do not do sit properly in all of the print head and cause air that are expected.  This will affect especially the black ink cartridge.

  In particular, let us know if you find the above to be true.

• HP Officejet Mobile Printe 100: Almost nine Officejet100 HP printer does not print black ink cartridge. No low or empty light show

  My 100 Officejet is less than 12 months old and has been rarely used. So far, it has printed perfectly. Now, it will printer color points, but don't print the black ink cartridge.

  There is no light showing on the Control Panel indicates that the cartridge is low or empy. Also, printing little that was made, it is impossible that he be empy so early.

  Someone at - it suggestions?

  Thank you very much.

  Hello and welcome to the community of HP @Pete226,

  I understand that you can not print black ink with your HP Officejet 100. I'll be happy to help you.

  Below, I've posted a link to a document that offers solutions of troubleshooting on this issue. Please try all the steps in order and get back to me with the results.

  Mobile printers HP Officejet 100 (L411a and L411b) - solving print quality problems

  If it helps, will testify of my answer by pressing the 'thumbs up' below, or click on the button "Accept as Solution" if I helped you reach a solution.

  I hope this helps and have a nice day.

• OfficeJet 6500E709n will not print black ink

  It is occasional problem, now more common, previously solved using print head cleaning utility.  This time not worked.  also tried to print the alignment page, power off, and then by restarting, changed the black cartridge, without result - fine print color, just not black cartridges - at the first slight traces of footprints, now nothing.

  There is a print quality problem if the unit not printing black ink. There is a document for the E709n for printing questions found here.

  Let me know if it helps.

• Photoshop 6515: Photoshop6515 will not print black ink

  I have the same problem that many people have had where my printer is not printing black ink. I followed the steps here in case of problems: http://support.hp.com/us-en/document/c03760633 and nothing!

  Help, please.

  Thank you.

  Mary

  Thanks for the reply Mary

  With that, I'll send you a private message to let you know what happens then. If you are unsure how to check your messages on the forum this post, has instructions.

• After you have installed the new cartridge HP do not print black ink

  HP Officejet 4620, Windows 7... installed new HP black ink cartridge and now it will not print black at all. I followed all the advice line in the help section, even cleaned the vents on the cartridge itself but shows only the white page. No error message is displayed. Diagnostic ran and says it all works correctly. Also cleaned printheads through 2 cycles still nothing. Any other suggestions? It was working fine before inserting the new black ink cartridge.

  Hi Teresa1960,

  Welcome to the Forums of HP Support! I see that you are facing some print quality problems on your HP Officejet 4620 you cannot print in black ink.

  You have completed all THE steps listed here: printer does not print black ink or color of ink or prints blank Pages, without success.

  Please note: there are three stages of print head cleaning. Three steps if necessary. If the print head is badly clogged, it may require another round of cleaning. If so, wait 30 minutes after the last step of cleaning (third) to start the first stage of the cleanup process.

  If you are unable to print in black ink, I think that the issue may be the printer and not the cartridge. I highly recommend call you our technical support at the 800-474-6836, I'm sure they will be able to help you regardless of the status of the guarantee. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://www.HP.com/cgi-bin/hpsupport/index.pl

  Thank you

• Photosmart Premium c309g-m: cannot print from word and excel files

  Hello

  My question previous (25/02/2016 09:44) problems with the HP Solution Center has been resolved today - I can open the program and I can scan.

  But now I can not print word and excel files - the paper is completely empty. I can print emails from google, but they are difficult to read.

  In Control Panel, devices and printers, I have until now had a HP printer: HP0BAC44 (HP Photosmart Premium C309g-m) but now I also have the printer: HP Photosmart Premium C309g-m (Standard). Who would have something to do with the problem? I tried printing from two of them, but the result is the same as mentioned above.

  Can you help me please?

  Thank you

  Peter S.

  Hello

  Bought a new printer (Envy 5646), and all my problems are solved.

  Thank you

  Peter S.

• HP Photosmart premium c309g-m not scanning

  I have a HP photosmart premium c309g-m all-in-one that I'm trying to use wireless with my HP laptop running windows 7.  I can print fine wireless but I can't scan to my computer, I tried to use the controls on the printer as well as windows fax and scan.  It will allow me to scan from the printer to a memory card (although when I try to load the jpeg scanned on my memory card on my computer, it shows) also infected but I can't scan to my computer.

  Technical support said there Firewall Norton 360 but when I contacted Norton they disabled the firewall and it still does not, and now tech support said I'm a month out of warranty and will not help me unless I pay and I am reluctant to pay to get the same answers I receive for 9 months now so I thought that maybe someone here could save me money and help me.  I'm also tired of the pass the blame game of: oh, it's for lack of qwest, now it's the fault of windows 7, then it's lack of norton, I even had a tech tell me it was my fault that this printer can not scan wireless but it worked before on my old network.

  When I ran the diagnostic scan it says no scanner installed so we re-installed the software, the updated drivers, but it still says the scan driver is corrupted or missing and it cannot update the driver.  When I run the diagnostic utility that he says no printer not found on the network, but still the printer says no problems found and the network is configured correctly and I still have no problem of wireless network printing I just can't scan.  Please help me!

  If anyone has this problem I finally solved it, (no thanks to HP technical support) here's how:

  I disabled my firewall, I reinstalled the software from the Web site (once again) then I found this download for a software fix http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77751-1&lc=en&dlc=en&cc=us&os=4063&product=3793676&sw_lang= (even if I've never had Vista on this computer only windows 7 so I have not upgraded) after that I went on the start menu to HP , HP photosmart premium c309g and finished install the software then restarted and it worked.  Since then the only time where I had a problem was when my computer is closing because of low battery and when I'm back from fashion 'sleep' my printer has been disconnected and the scanner n "t work so I rebooted and the printer and the scanner worked perfectly!

• Photosmart Premium c309g fails to print - product number CD055A

  Operating system - Windows 7 Home Premium - Hardware is a laptop

  Error message - Document cannot print

  Changes to the system - None until the problem occurred

  Wireless printing worked very well; then suddenly unable to print.

  1. have uninstalled and installed the printer drivers and the solution Center

  2 solution Center shows printer is connected

  3 analysis function works correctly in scan mode

  4. the ink levels are displayed correctly

  5 scan doctor indicates all functions work correctly

  6 print in Photosmart Office on line Ethernet router to the printer

  7 have you checked the network (domestic) IP addresses; Looks OK, also supported by the fact the remote scan document works

  8 HP update indicates all functions of driver is up to date.

  9. tried to follow all the built in troubleshooting guides

  But, when a test page prints in the properties of the printer or the Scan Doctor (even though the doctor scan gave all the controls green), the test page will not print, and finally the error "Unable to print document" appears in the solution Center. Process seems to timeout and then displays the error message.

  During the process of re-setup the only thing that I have noticed and which may be out of the ordinary, was the printer to be selected was noted as "wired". The installation process then set up the wireless connection and noted that the all-in-one printer has been connected. But so do print function does not work and the remote scan function.

  I see an another item which is strange. Two icons of the printer are set up in the printers and faxes. One is HP Photosmart Premium c309g and HPFDFC41 (HP Photosmart Premium c309g-m). Why two Photosmart devices?

  Followed all the recommended steps. It is interesting to note that during the installation of the full feature printer was still noted as a wired connection. However, the network connection has been implemented and worked successfully.

  Encountered the same problem. State of the document scan and ink has been authorized; but they could not print a test page.

  A ran the doctor printer and Scan; all boxes have been checked green.

  A run the hardware installation wizard. This time the S/W noted that the printer has a wireless connection. The analysis of test ran successfully; but the case of test printing, after several seconds, resulted in a 'document cannot print."  This seemed to be the idea or the "a needle in a haystack" for me, the error was apparently issued on a timeout.

  Has looked for something else (outside drivers etc.).

  The solution:

  McAfee firewall, after several years, it has failed and has chosen to block the printer communication, while leaving all the rest alone. I had not changed any settings or authorized programs.

  McAfee is no longer with me. Am to assess competitors. In the meantime have enabled the Microsoft Firewall. Can print successfully from the laptop through the router to the wireless printer wireless.

  I know just enough to get me in trouble, so don't know if HP diagnostic tools should have picked up the fact that communications were being blocked or not. But, I appreciate the comments and troubleshooting tips.

  I hope that fixed the problem.

• HP Photosmart Premium C309g suddenly stops printing wireless

  I recently bought this printer. I've set up to print wireless. I installed and uninstalled twice b/c after about three times wireless printing, it stops wireless printing. Here is the order of events.

  (1) install the software according to the instructions

  (2) test page wireless printing, that always works

  (3) other printing things the same day wireless (works fine)

  (4) try to print something wireless as 2-3 days later

  (5) it does not. Get message of the staing HP Solution Center which is obvious: Document cannot print (duh). Through troubleshooting (Windows help). It tells me to make sure that it is the default printer (it is) and then check if it is online. It is usually not. So I choose to do the printer online (which is a sub-question, and I'm sure is related to the problem, why it keeps automatically be disconnected?)

  (6) attempt to print

  (7) message appears saying that HP Photosmart C309g-m offline (Solution Center)

  (8) read troubleshooting tips (HP Solution Center), which tells me to connect via USB to print (which annoys me because there is no available solution that tells you how to restore a wireless communication between the router/computer/printer)

  (9) which I did the first time around, but find that when I connect using the USB, it prints well. Any attempt to return to wireless printing is reflected in steps 7 and 8

  (10) check the connection of the application printer wireless network printing. Indicates that the printer is properly connected wireless. I know that my laptop is on the same network b/c that's the only one I have and my internet connection is not interrupted somehow.

  (11) get frustrated, uninstall and reinstall the printer

  Repeat step 2.

  This has happened twice already, and I bought it so that I COULD print wireless. He must be troublemaker solution Quen uninstall then reinstall the printer each time that happens (up to once a week).

  I have a laptop computer, a printer and a wireless router.

  have a Belkin g MIMO Wireless router

  I own a Dell Inspiron 1520 laptop

  I have a HP Photosmart Premium C309g (bought less than 2 weeks ago)

  I do not turn off the router or printer. Rarely I have turn off the laptop. Reset the router in the past has not helped. Turning and on the printer or the laptop in the past has not helped.

  Issues related to the:

  (1) how to prevent printing to offline on my laptop

  (2) how to restore communiucation between the printer and the laptop computer on the wireless network?

  (3) how do I keep the communication between the computer laptop and printer (and I assume that the router) to go Bye Bye?

  Thank you

  Kenya

  About what you suggest, the IP address remained the same throughout the facilities and absorption.

  However, I have thought of it. I guess that the wireless connection on the printer. I went back to the office and looked at my network settings. I needed to "find" my wireless signal. The first time that I've refreshed my wireless name does not show upward. I refreshed again and POOF! He was there! So I chose and put in my password (I think that his WPA encryption). When he finished the wireless network connection, it is printed on a network status page. Given that I printed this page so many times already I happened to have an old on my desk. I noticed that the IP address is the same (although today, I uninstalled and reinstalled again) on both forms. Anyway, when I returned to my computer (which is in my living room) HP Help Center had a giant green check mark on it and said that the printer is connected. Then I printed something and it worked! YAY! It would be great if HP put in information on the way to reconnect wireless when you get this message "the printer is not connected. Who knows maybe I needed to evacuate to understand! Laughing out loud

  So for everyone out there, if this happens to you:

  1) go to your printer

  (2) select the arrow to see the next menu. (it should be on the right side of the LCD screen, it looks like a triangle on the side)

  (3) select Setup--> network--> network wireless assistant

  (4) the printer will start to search for wireless networks

  (5) choose your network (or the network you are using...  It should be the same as your computer/laptop is on)

  (6) if it is password protected, enter the password/password

  (7) your printer will print a network status page.

  (8) your computer should "recognize" the printer on the network itself. Your HP help window can display a large green check mark (it's a good thing!)

  (9) print what you want!

  * Note I guess that you may need to do this each time the printer goes into sleep mode. Its not that boring!

  -Kenya

• Photosmart 6515 does not print black ink after replaced the cartridge

  I am very frustrated! I can't get my Photosmart 6515 print black ink.

  Our school sends the documents by e-mail now that we have to print at home. Ideal for them, but not for me. They are usually in PDF format, so I do not have the ability to edit and change the blue color to print, either.

  I only use HP cartridges on this printer. I know it's more than a year, in order to call phone support will do no good.

  I replaced both cartridges and now it shows black ink completely full, but when I print the printer status report, black is not displayed. Black does not appear on the tool pages, either.

  I tried the command "clean printhead" several times. I unplugged and waited. I took all the cartridges. Connections look clean.

  What should I do to perform a partial reset or full?

  Hi Photokool,

  I understand that this has been a frustrating experience for you, and I want to help him.

  I will send you a private message, please check the little envelope on the upper right of the forums page to check your Inbox of Forums.