HP Photosmart Premium C309g-m: HP Solution Center does not work

Improved win7 to Win10 House and it worked all fine until a few weeks ago.  Now when I open the HP Solution Center, the drive vibrates for a while, I see HPqdirec.exe (32 bit) process for a second in the Task Manager (not all the time but that could be just instant calendar), the Bell PC bumps (each time) but the window does not open.  There is no error message, no even if I run it from a command prompt window.

I tried to uninstall the HP printing software (originally installed in Win7) - he asked me to restart the PC to continue the uninstall - but then he pointed out a mistake and said: he has failed.  Now when I try to uninstall it, it has no installed components.  I have correctly installed the latest PS_AIO_06_C309g-m_140_408 - 5.exe and the printer works but not the center of the Solution.

The only recent software change that comes to mind is that I went free Avast antivirus with AVG free.  Do not know if the symptoms coincide with this change.  Disable AVG has no effect.

I have uninstalled & installed the latest version of Adobe Flash player, but that makes no difference.

I tried pressing Alt-space but nothing happens or who does not work in Win10.

Edit: uninstall Microsoft Update https://support.microsoft.com/en-us/kb/3132372 allows to run, but he now realizes that my installation is incomplete. Re-run the installation of HP's...

Hello

Microsoft has since released a new update for this problem.

Fix solution:

Please download and install the following update KB3133431 from Microsoft:

https://support.Microsoft.com/en-us/KB/3133431

Note This update is available through Windows Update only. (Updates )  must be lit)

  1. Click the Start button, select 'Settings' and select 'Making day & security'
  2. Under "Windows Update", select "Advanced Options".
  3. Under "Choose how updates are installed," select "automatic (recommended) in the drop-down list in the menu drop-down."

Hope that helps.

Please click the "accept as solution" if it helped to solve your problem and "Bravo Thumbs up" as an encouragement

Tags: HP Printers

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