HP Photosmart Premium C309g-m: problems with the HP Solution Center

Similar Questions

• Problem with the HP Solution Center

  Hardware: ASUS Eee PC laptop

  Photosmart C410a Prem (All in One)

  OS: Windows 7

  32 bit

  This morning, the HP Solution Center worked perfectly.  This afternoon, opened it to scan and instead of the name of the printer, the following appeared $FriendlyName$

  Could not repair, so uninstalled printer and all the drivers, software, etc.

  Installed the printer with the 'full installation' who says he understands the solution Center.  Connect printer, scanner works, but there is no access to the scan function of the computer without the Solution Center.  To print using print files.  Solution Center does not appear in the programs anywhere.

  Help, please!

  Thank you.

  SThomas826, I would like firstly to uninstall the printer from the computer entirely. First unplug the USB cord (if one is used). Then make sure that all related files or programs are completely deleted or removed from programs and features, devices and printers and Device Manager. Then, restart the computer.

  Do not connect the USB cable until the software asks.

  Then go to http://goo.gl/y346H and find your appropriate drivers and software for your particular printer model. They are all available as free downloads. You will want to use the "Full Feature" of the software version.

  I would like to know how it goes!

• Problem with the HP Solution Center software

  I've uninstalled and reinstalled the HP Solution Center software my disc for Windows 7 Version 13.0.0 for my Officejet 6500 e709 printer.  After re-botting my pc and when I start the program I get a message that indicates that the installation of the software was not complete.  I tried to go to the site to see if I could down load and install it from there, but I can't locate.  Can anyone help with my situation - thanks - Keith

  You can go there.

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-77752-2&cc=us&DLC=en&LC=en&OS=4063&product=3795314&sw_lang=

  THX

• HP Photosmart C4480 all-in-One gives the HP Solution Center error

  Hello

  I have a HP Photosmart C4480 all-in-One printer. I also have a laptop HP Compaq Presario CQ60 with Vista.  These two are under the age of one year.

  I just used the ink contained in the supplied start with my printer ink cartridges, so I replaced the. The problem that I was going on even before I replaced the cartridges.

  When I run the HP Solution Center, it says at the top:

  "HP Photosmart series C4400

  Disconnected! »

  When I click on the Toolbox, it gives me an error will appear: "the computer is unable to establish two-way communication with the device.

  Well, it is certainly connected and it prints, copies and scans very well.  I'm used to be able to check on my ink level. Now, the solution Center think my printer is not yet connected.

  Any ideas?

  Thank you!

  HP Envy m7 running Windows 10.

  Simply click on the star

  Thank you

• Problem with the LG Media Center application

  Hello.
  Sory my English is not very good.

  I have the problem with my LG JM53 8 GB MP4 Player software on my Toshiba laptop L10-192. I canoe convert video files with application included on behalf of LG Media Center: convert the Format. This application does not correct it hang and turns off without reason. I try a lot of things like upgrading drivers widdows but nothings helping. I have windows XP Home SP2, and I thought that's the problem with windows and I activate return of restore cd provided with the laptop to have pure system - but this help too aplication hang again :( He sims as aplication or drivers have some conflicts? Can someone help me? or told me for is to turn this problem? The LG service people do answer my questions.

  Greetings
  Maciej F.

  Hello Maciej

  Problem is that if you use a third party software in case of problems you have to ask the help of the software publisher. I can imagine that LG don t answer and perhaps that they don't deal with simple queries.

  If no one can help you here check it please if you can find some support page or the FAQ section if exist. By the way: you'll be very happy if someone uses the same software.

• 8.1 Windoows install problem with the HP Media Center m1195c desktop PC

  I can't get Windows 8.1 installation runs on my HP Media Center m1195c desktop computer. At startup, the computer executes the disk, loads the files, then stops. After a few seconds the computer crashes with ablank screen, or boots in the installed version of Microsoft XP.

  I ran the utility Microsoft 8.1 Upgrade, and he says that this computer can be upgraded to Windows 8 (32-bit) are other steps should I take before Wndows 8 install. Such as switches to map parent or install/of-install a program?

  Thank you

  I solved this problem by disconencting all devices devices one at a time. It turns out that the video card is very old and there is no Windows 7 driver for this video card. The Installation of Microsoft gave no indication that the Board or the video driver installation was the problem. Testing and technical error was used. to solve the

• Problem with the HP Media Center M7670. UK - a - does not start after you install an update to Apple Quicktime

  I just installed the latest update to Apple Quicktime (once an update message appears on the screen). When asked if I wanted to re - start the PC now, I clicked on Yes.

  Now the computer does not start. The power led lights up, then the hard drive light blinks for a while, then nothing happens and the PC begins to beep. The beeps are repeated, with 2 short beeps and one long beep. What do the beeps mean?

  Then a CMOS clear would be the next logical step in troubleshooting.

  Here is a link to your motherboard page.

  Clearing CMOS information at the bottom of the document.

  It is usually the last step before giving up on a motherboard.

  The problem you are experiencing is hardware motherboard related firmware.

• Photosmart Premium c309g-m: cannot print from word and excel files

  Hello

  My question previous (25/02/2016 09:44) problems with the HP Solution Center has been resolved today - I can open the program and I can scan.

  But now I can not print word and excel files - the paper is completely empty. I can print emails from google, but they are difficult to read.

  In Control Panel, devices and printers, I have until now had a HP printer: HP0BAC44 (HP Photosmart Premium C309g-m) but now I also have the printer: HP Photosmart Premium C309g-m (Standard). Who would have something to do with the problem? I tried printing from two of them, but the result is the same as mentioned above.

  Can you help me please?

  Thank you

  Peter S.

  Hello

  Bought a new printer (Envy 5646), and all my problems are solved.

  Thank you

  Peter S.

• Extremely slow printing wireless with HP Photosmart Premium C309g-m

  I see extremely slow print speeds when printing from a Mac or a Windows XP system on a new printer HP Photosmart Premium C309g-m wireless. The printer starts printing immediately when I request a print, but it only prints one line. It will take about 15 minutes then to print the rest of the page, each print after a very long break line. Print demo page doesn't exhibit this problem, only documents of programs such as Word 2008, Safari, and Firefox (I tried firefox on PC and Mac) are affected.
  
  If I connect to the printer via a USB connection it prints very well, so this problem seems to be the only wireless printing.
  
  Printer: HP Photosmart Premium C309g-m
  Computer: Mac mini (late 2009 model) (also tried a Windows XP laptop, by comparison using the latest drivers from the HP website)
  OS: Mac OS X 10.6.2 with all available updates installed
  Method of connection: cable Ethernet connection to the router wireless
  Printer drivers: version 2.2.1 (Apple provided, drivers HP never installed as system comes with 10.6)
  Wireless router: Apple TimeCapsule (early 2009) 1 TB, honing a/d and modes of b/g on 2.4 and 5 GHz. TimeCapsule is in transition as the DSL modem handles DHCP service mode
  Encryption: WPA2 Personal, no MAC filtering or hide the SSID.

  IP addressing scheme: all addresses are distributed by the server DHCP without reservation of any kind

  The TimeCapsule is sitting three inches from the printer and the printer indicates the complete signal. Connecting the printer to the wireless network and setup of the printer on the Mac went off without a hitch. Only when you print a test document discover us the problem. The wireless network will behave as expected when you access Internet from Mac and Windows devices (tested with a laptop computer Dell XP and a MacBook with OS X 10.6.2), so I don't see any problem with the wireless network together.
  
  Attempt to use:
  1 reboot and power off, wait, restart the computer
  2 reset the print subsystem, the printer off and on again and reinstall the printer

  3. disconnect the power to the printer and let it sit for several minutes before trying to print wireless.
  
  None of them worked.

  I don't know exactly what is happening... I'll have to think about.

  Looks like you're running with the current configuration.

  Can we call this resolved?

• printer photosmart premium c309g set up failed

  My HP photosmart premium c309g (wireless connected to the network) is visible on my laptop but not on my computer by cable with windows xp, at least not by the HP software I have installed. When I enter the ip address of the printer in my browser on the xp machine, it opens the Web page, and everything seems fine.

  When I add a new device with the HP software it saids "printer is detected", but after a while, I get the message: in Dutch: het instellen van printer is mislukt, translated into English (I Think) "the implementation failed.

  The printer used to work on the computer. I don't know what I did so that it stops working. To solve the problem, I uninstalled the software and installed it again. The problem still exists.

  I tried the hp doctor. The printer does not appear. (The software showed a usb printer which was not connected at all)

  Is there a solution?

  Thank you

  Hi adst.

  Try using the brush included in the CD or download. Let me know what you find?

  Of the Original installation CD:

  1. Insert the CD in the drive and then cancel Setup

  2. open my computer and click right then on the CD from the drive and select open

  3 open the Util folder

  4 open the CCC folder

  5. run the uninstall_L4 (exe or Bat)

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. download and install the latest version of Adobe flash player

  http://www.Adobe.com/support/flashplayer/downloads.html

  9 download drivers and full software features

  http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=MP-73652-3&cc=US&DLC=en&LC=en&os=228&Product=3793676&sw_lang=

  10. run the download to reinstall the printer

  If the software has been downloaded and extracted to your system:

  1. type % temp % in the field of race

  2. Locate and open the folder starting with 7z (example: 7zS2356)

  3 open the Util folder

  4 open the CCC folder

  5. run the uninstall_L4 (exe or Bat)

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. download and install the latest version of Adobe flash player

  http://www.Adobe.com/support/flashplayer/downloads.html

  9 download drivers and full software features

  http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=MP-73652-3&cc=US&DLC=en&LC=en&os=228&Product=3793676&sw_lang=

  10. run the download to reinstall the printer

• HP Photosmart premium c309g-m not scanning

  I have a HP photosmart premium c309g-m all-in-one that I'm trying to use wireless with my HP laptop running windows 7.  I can print fine wireless but I can't scan to my computer, I tried to use the controls on the printer as well as windows fax and scan.  It will allow me to scan from the printer to a memory card (although when I try to load the jpeg scanned on my memory card on my computer, it shows) also infected but I can't scan to my computer.

  Technical support said there Firewall Norton 360 but when I contacted Norton they disabled the firewall and it still does not, and now tech support said I'm a month out of warranty and will not help me unless I pay and I am reluctant to pay to get the same answers I receive for 9 months now so I thought that maybe someone here could save me money and help me.  I'm also tired of the pass the blame game of: oh, it's for lack of qwest, now it's the fault of windows 7, then it's lack of norton, I even had a tech tell me it was my fault that this printer can not scan wireless but it worked before on my old network.

  When I ran the diagnostic scan it says no scanner installed so we re-installed the software, the updated drivers, but it still says the scan driver is corrupted or missing and it cannot update the driver.  When I run the diagnostic utility that he says no printer not found on the network, but still the printer says no problems found and the network is configured correctly and I still have no problem of wireless network printing I just can't scan.  Please help me!

  If anyone has this problem I finally solved it, (no thanks to HP technical support) here's how:

  I disabled my firewall, I reinstalled the software from the Web site (once again) then I found this download for a software fix http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77751-1&lc=en&dlc=en&cc=us&os=4063&product=3793676&sw_lang= (even if I've never had Vista on this computer only windows 7 so I have not upgraded) after that I went on the start menu to HP , HP photosmart premium c309g and finished install the software then restarted and it worked.  Since then the only time where I had a problem was when my computer is closing because of low battery and when I'm back from fashion 'sleep' my printer has been disconnected and the scanner n "t work so I rebooted and the printer and the scanner worked perfectly!

• Photosmart Premium C309G Linux compatible?

  Is the HP Photosmart Premium C309G printer compatible with Linux?  Compatibility Linux is a test before I buy a printer, and I'm curious to know.

  I note that similar (but not identical) model C309A is compatible, as shown here: http://hplipopensource.com/hplip-web/supported_devices/photosmart.html if the C309G has the same level of compatibility as the C309A, I'll be happy... but it is not clear to me if the C309G can use the same driver HPLIP/CUPS/Linux as the C309A.

  I am an openSUSE user and reasonable familiar with Linux.

  In fact, there are very good support for the C309G.  I just bought a plus earlier today and have set up with Ubuntu 9.10.

  You must use HPLIP.  Ubuntu 9.10 seems to come with the 3.9.8 version.  I manually installed 3.9.10:

  1. go to http://hplipopensource.com/hplip-web/install_wizard/index.html

  2. Select your Linux distro and version.

  3. for the type of printer, select "Photosmart/Photosmart Pro".

  4. for the model of the printer, select "HP Photosmart Premium all-in-one Printer Series - c309g" (it took me forever to find in the selection list)

  5. click next to download HPLIP, even if she tells you your distribution includes a version that supports your printer

  6. click Next again to download.

  7. click on the button download HPLIP.

  8 follow the instructions ("' sh hplip - 3.9.10.run", essentially ")

  Do not work as root or with sudo.  You will be asked your password later.  Among other things, the installation script installs all needed packages, including XSane for scanning.

  I really appreciate the support HP for Linux here, and it's one of the reasons why I continue to purchase HP printers.

  -David

• The printer and settings tabs in the HP Solution Center tool box, do all the windows.

  Tabs tool box, in the HP Solution Center, and the printer settings do not appear in these windows.

  I check to see if there is another way to access the settings of the printer before I ininstall and reinstall the printer and the HP software.

  Windows Vista

  DeskJet F380

  Previously worked

  Thank you!

  Hey @HoopsHopes ,

  Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.

  I'm gathering that you have problems with your HP Solution Center and seek advice before uninstall/reinstall.

  My advice would be... to do a uninstall and reinstall. This you will get the updated version and save you to address the problem that you are experiencing. If you need help to uninstall it and reinstall, let me know.

  Can't wait to hear back on your part.

• Photosmart Premium C309g - m Driver download problem with Windows 8.1

  Hi, can someone help.

  Trying to get my printer working on a new computer Windows 8.1. Have used 'HP printer install wizard for Windows' and tried download 5 times now without success.

  Once completed he States

  "The wizard has detected a problem with the software driver for the selected printer."

  Please click next to the HP complete to install software from the selected printer".

  Whenever I click next to install the complete softward it takes 15 minutes to download and produces the same message.

  I would like suggestions to solve the problem.

  Thank you very much.

  Hello Dougie,
  Follow the steps below and let me know if this may resolve the issue:

  1 open the Mcafee Virus and Spyware Protection software you are interested in, click on calendar and perform analyses. Click analysis in real time, and then click stop. Never select and confirm by clicking the button turn off.
  2. open the dialog box run by clicking on the Windows key and the R key on your keyboard. Type %windir%, and then click OK.
  3. type hpoins*.dat in the search bar at top, if there is that no result rename the extention in old instead of dat. (e.g. hpoins1.old)
  4. type hpwins*.dat in the search bar at top, if there is that no result rename the extention in old instead of dat. (e.g. hpwins1.old)
  5. start the Run dialog box by clicking the Windows key and the R key on your keyboard. Type MSIEXEC /Unregister. in the Run dialog box and click OK.
  6. launch the Run dialog box by clicking the Windows key and the R key on your keyboard. Type MSIEXEC/REGSERVER in the Run dialog box and click OK.
  7 restart your PC
  8. run the installation file and check all difference.
  9. Once you have finished, remember to open McAfee and re-enable real-time scanning.

  Kind regards
  Shlomi

• Problem with the HP Photosmart Premium (c410a)!

  We just got this new printer for the office that I work in and it installed fine, but when I put a sheet of paper in it for the scanner, usually the "HP Solution Center" appears and I can customize the menu scan... but when I tried scanning something, the Solution Center has come, but it is completely empty. We tried to uninstall and reinstall the software and turning the printer and the computer on and outside, does not. The computer is Windows XP Professional.

  Anyone know of any solution to this problem?

  Thank you in advance,

  Miranda

  Never mind! I ended up installing Adobe Flash Player, and now it works fine!