HP Photosmart Premium Fax all-in-One Printer-C309a-new black ink cartridge will not print

I just installed a new black cartridge (made by HP) what print quality became poor in the middle of a job.  He completed the job just fine, but when I tried to print later, the parts of the document that are in color/black and white will be printed.  Black is simply absent from the document.  the level of supply shows as thin and all the diagnostics indicate that there is no probem.  I have not received the error messages.  I tried to turn the printer power switch.  I tried to clean the print heads.  I tried to uninstall & reinstall the cartridge.  I do not have the black cartridges extra to try to see if that does not solve the problem, but as stated above, it worked at first.  I have just printed on ordinary regular white printer paper.  I tried all the relevant measures in the troubleshooting document of poor mailed print quality HP elsewhere on this page.  nothing worked!  another post mentioned someone resetting the printer, but did not say how it was done.  any ideas on a solution? Thank you!

To reset the printer, follow these steps:

While the unit is turned on, remove the power cord at the back of the printer. Wait at least 30 seconds, then plug the power cord to the back of the printer, then turn on the device. That will complement a power reset.

Now, lack of black printing can be the result of a number of things. If it's only missing say when printing from Word, then print settings in Word are set to grayscale only (or something similar) which would exclude the black cartridge. If all programs, so it's either the main print in grayscale settings only the value or the cartridge/print head is blocked to the top/Sales. If this isn't the print settings, then create a report of print quality and follow the steps described in this document:

http://support.HP.com/us-en/document/c01624986

Tags: HP Printers

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