HP printer does not work

Hi I have a HP printer which was working but since moved the computer will not reconise the USB port and also told me that I need to down load new drivers I have always the same prob that printer works fine on the laptop with XP please help

Hi solway,.

You can check the updates installed to see if something looks like it can influence it:

http://Windows.Microsoft.com/en-us/Windows-Vista/remove-an-update

In addition, you can use the following article to show ALL devices in the Device Manager and uninstall all previous installations of the printer:

http://support.Microsoft.com/kb/315539

Chris
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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