HP printer/fax machine has suddenly stopped working

Original title: the printer does not work

my HP printer/fax machine went offline and stays there.  I checked the settings and changed the cable... ideas?

You seem to have ignored quite some suggestions listed on the page linked by John Rubdy.

If I had to guess, I guess that your problem caused by him having configured your printer to get his IP address of the router automatically (e.g. DHCP) and that the router has assigned a different IP address that has been assigned during the first installation of the printer.

See "solution 3" to the page linked above.  Even if the driver of HP has a box to "always print to this device even if its IP address changes", it is much better to assign a static IP address to the printer, and then set the port to point to this address.  Choose an address in the same subnet (first 3 groups of digits are the same), but outside the range assigned by the router.  For example, if the DHCP server on the router assigns addresses such as 192.168.1.100, 192.168.1.101, 192.168.1.103, etc. assign the printer an address as 192.168.1.50.

Steps to follow:

  • Print a network diagnostic page to determine which IP address has been assigned to the printer (see the printer User Guide for instructions)
  • Open the Configure Port dialog as described in "solution 3".
  • If the IP address in the dialog box, configure the Port is not the same as that on the Network Diagnostics page, that's the problem.

Tags: Windows

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