HP printer stopped working all of a sudden.

Original title: driver missing

Windows 7 64-bit. New HP Photosmart Premium C410a/all-in-one printer. Installed using CD installion. Everything worked well for a week. Now the HP Solutions does not and the message saying that problems device driver has not been correctly installed. On the phone with HP for an hour. Downloaded and installed device driver. Complete cleaning. Uninstalled and reinstalled printer software. Still trying troubleshooting message this device driver is missing. Help!

I had the same problem when I first installed this printer. Under normal conditions the 64-bit driversDID install correctly on your machine. I used mine for the the last three months without sequelNo. . I used all the features selected for installation, with the exception of the fax; even if the fax test has been successful.

The solution was:

1) DO a clean install as you normally would, including the functions of selection/deselectings you want to install.

(2) as long as the device is functioning correctly (print, scan, copy, fax) - IGNORE the Device Manager - explain later.

3) DO NOT ATTEMPT TO resolve PROBLEMS, this will disable that drivers HAVE been installed correctly.

(4) you should be able to view the device under the DEVICES & PRINTERS Panel, which is accessible via the control panel.

The problem is a lack of communication between HP and Microsoft. HP initially notified Microsoft that 32-bit drivers were compatible and Microsoft Compatibility page shows this. The lack of communication is that HPdidn't notify Microsoft 64-bit drivers were also consistent, or they notify Microsoft and Microsoft has not taken any action.

Because of this Microsoft did not update the software on the DEVICE MANAGER to recognize the drivers. That's why you dialogueMUST IGNORE THE DEVICE MANAGER for this DEVICE AND NO ATTEMPT OF RUNNING through TROUBLESHOOTING . Device Manager displays the printer under two different devices (multifunction devices & other). They will have a yellow triangle on the device. If you try to update the drivers through the Device Manager or the resolution of the problems, the drivers dialog box who properly installed will be disabled and the only way to use the device is completely uninstall the device, recycle the machine, clean the registry and then do a clean install.

I have been in contact with HP technical support, who had no idea what happened. A product support manager contacted me and after explaining in detail what is happening, he assured that it will be supported as soon as possible. It becomes as well as product and software engineers to find out what has / did not appear on the issue of compatibility. It won't happen overnight, but he assured that he will push for an escalatiopn in this area. It might hurt their sales.

Tags: Windows

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