HP PROBOOK 450 2: keyboard malfunction

Dear community,

I come here to ask for your advice. Yesterday, I start my HP PROBOOK 450 G2 as usual, but some keys on my keyboard don't work. I have not install or uninstall a program.

Here the keys that don't work: "F9" "equal" "delete" "page up" "left" "right arrow".

Ran diags on the boot screen that give me that a failure ID which is GPNE01 - 75 c 871-CD7WMF-G03303.

That's what I tried to fix it:
-uninstall the keyboard, restart the laptop.
-update of the BIOS.
-updated key to ACCESS FAST HP program.
-virus scan with AVIRA-> nothing found.
-malware scan with MALWAREBYTES-> nothing found.

I'm afraid it may be a hardware problem... If you have a solution for me, it will be very apreciated!

Thank you

Hello

the id of a failure indicates that it is a hardware problem, you will need to repair

Tags: Notebooks

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