HP ProBook 4530 s: igdpmd64.sys BSOD on HP ProBook 4530 s Windows 7 64 bit

I used my HP ProBook 4530 s with 64-bit Windows 7 and Internet Explorer 8 (IE8) installed for 2011 with no problems.
Recently I upgraded Windows SP1 and IE10. Everything works well except one thing.
When I run IE10, open a few tabs and hoover my mouse on the icon IE10 so that it shows the small windows semi-transparent my PC crashes.

It shows the blue screen with PAGE_FAULT_IN_NONPAGED_AREA message caused by the igdpmd64.sys driver.

(1) I found in the HP forum post "BSOD on HP Envy14t igdpmd64.sys".
I followed the recommendation of uninstall KB2670838.
However after restart of PC the IE10 disappeared and IE8 is back to life.
I've updated Windows then tries to block the installation of KB2670838, but it was impossible since KB2670838 was not indicated on the list but somehow "installed in the background.
So I was at the point of "all works fine except one thing.

(2) I found another post on the forum who recommended to upgrade the driver igdpmd64.sys.
I went to: http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5060881&swLangOid=8&swEnvOid=4058
Choose: Drivers - Graphics (3)
Downloaded the new Intel Graphics Kernel Mode Driver 8.15.10.2559 2012-02-22
However during the installation process, I received a message (2A):
"This computer does not have the minimum requirements for installing the software.

I called HP support who advised to install the previous version of the driver.
I did, but got the same message (2A)

I called HP support once again who advised to install the driver from the Intel page.

(3) I went to: https://downloadcenter.intel.com/search?keyword=Intel%c2%ae+Q45+Express+Chipset
Downloaded: Intel® Graphics Media Accelerator Driver, Windows 7 * 64, Windows Vista * 64 (exe)
version of the driver 15.17.19.64.2869 (8.15.10.2869) for Intel® integrated graphics.

However during the installation process, I received a message (2A).

I have no more ideas. Could someone help me please?

Best regards

Sylwek

I know it's weird that I reply to myself.
HP support advised me to install the ATI video driver and Control Panel

to:

http://h20564.www2.HP.com/hpsc/SWD/public/detail?sp4ts.Oid=5060881&swItemId=ob_101995_1&swEnvOid=4059#tab1

He helped :-)

Thank you HP support Poland

Tags: Notebooks

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