HP ProBook 4535 s Notebook PC fingerprint reader is not responding

Similar Questions

• ProBook 450 G1 (core i5) fingerprint reader problem

  Hello

  My new Probook 450 G1 (core i5) fingerprint reader does not work in win7 64-bit. The problem is that there is a "Validity" software... "on the laptop DVD drivers and he said the fingerprint reader is not awailable or set up correctly but when I remove fingerprint driver digital original hp and let windows to find a driver to do this, the software"Validity. "... "works, but it crashes on stage"fingerprint enrollment ".

  The two drivers (hp and win7) seems fine in "Device Manager", but non of them seem to work with the software "Validity."... ", can someone tell me what is the problem?

  Do I have to use the software 'single pass' rather than the software "Validity."... » ?

  Problem solved!
  I installed "hp client security" and it solved the problem. There not even not need software "impression of validity Finder" and all you need is the finder print driver.
  PS. You must have Microsoft.net 4.5 or 4.5.1 installed before installing ' hp customer security.

• HP Probook s 4540: fingerprint reader does not

  Hello

  Problem: fingerprint - Windows journal reader under does not have the ability to connect via the fingerprint reader.

  Overview: after installing the drivers of the fingerprint on the HP site and thanks to the HP protection tools to register successfully to fingerprints, I tried to log in via this method, but the Windows Connect screen does not display this option. Device Manager correctly identifies and shows the fingerprint sensor - however, the Control Panel does no detection of biometric devices.

  I really need help with this problem. Details of what steps I took trying to make the scanner work are given below.

  Specs:

  1) 4540 probook s

  (2) Windows 7 64 bit

  (3) i5 - 3210 m, 1 GB Hd 7650 m, 4 GB at 1333 Mhz, 750 GB 5400 RPM, VFS 491 fingerprint reader.

  Details of the problem and the steps of my work to install the drivers:

  After a new installation of Windows 7, I went on the site of HP driver to download the latest drivers for Probook s 4540:

  http://h20000.www2.HP.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5229457&...

  I installed the drivers in roughly in this order:

  drivers ethernet controller 1) realtek.

  drivers audio 2),

  (3) the chipset and USB 3.0 drivers (but not the Intel MEI driver)

  (4) Intel video driver: a problem such that the pilots were not allowed to install. After you disable switchable graphics in the bios, I was able to get these drivers to install.

  (5) AMD video drivers: installed after graphic driver intel HD - installed but Catalyst Control Center was not displayed. Then I reactivated switchable graphics in the BIOS, re-installed these drivers and CCC was now available.

  (6) support for HP keyboard shortcut

  (7) HP Universal camera driver

  (8) fingerprint sensor fingerprint validity

  (9) Synaptics Touchpad driver

  (10) Atheros wifi & bluetooth

  (11) Jmicron card reader

  After driver installation, I installed the HP protection tools. According to request a reboot of the PC, which I did-, he asked for the setting up security etc... Part of this pocess was the registration of fingerprints - successful. However, log off / restart of windows, an option to connect with the fingerprint reader does not appear in the Windows login screen.

  I open the control panel and found there wasn't that no biometric device only tab, even if the Device Manager showed biometric sensor, device and validity (VFS 491). I then uninstall HP protect tools and driver validity sensor fingerprint, and made sure that these services are running:

  -Credential Manager

  -Remote Procedure Call (RPC)

  DCOM Server process Launcher-

  RPC end point mapper-

  -Windows Biometric Service

  Plug-and-Play

  Then as suggested in another post on the forum, I installed first of all this:http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55109.exe , then the drivers of the validity of 4540 s drivers page, then HP protection tools.

  After the reboot HP protect tools as before to register my fingerprints, but still no windows login prompt came to connect with fingerprints. However, a change after installtion of http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55109.exe that has been in Control Panel it is now a tab for biometric devices. However, it is said that windows did not find it all installed biometric devices. A picture is attached showing the Device Manager and Control Panel!

  Please HP offer a solution. Thank you!

  

  OK problem solved. I don't know if it is related to the HP windows 7 system essential updates driver installation and Intel MEI or not - but I install these.

  What has really worked probably was it - > install the drivers of fingerprint and then the HP protection tools. Once rebooted, open HP tools protect, then return to the administration in the lower right corner-> the administration Console-> increase of security system-> tick windows login security and your done. Now, you will be able to connect through fingerprints registered.

• Fingerprint reader does not react anymore while the software seems to work (Thinkpad E530 Windows 10)

  I used logg in via the reader of fingerprints (windows 10) with no problems, now the fingerprint reader does not react anymore when I pull the finger. I managed to remove all the passwords in the password manager (still not sure about it as I don't really understand how all the components work together) hoping that would solve the problem. Not the fingerprint reader software keeps asking me to register a new finger. Everything seems to work fine (I can pick a finger to be registered, type my password windowns) until I asked me to draw the finger on the fingerprint reader: nothing happens! The indicator that shows how the finger was scanned shows nothing at all. Looks like the software works, but the fingerprint reader itself is dead. However, looking into the information system the "TouchStrip Fingerprint Sensor' (WBF mode advanced) seems to work fine.

  Help, please. I don't have any idea how to find out what's not here.

  Thank you very much for the tip! He works in fact :-). Even if it does not seem logical to me, as I never put it in place a front pin - and fingerprint reader work very well even without PIN code. But who cares - the main thing is it works now! So thanks a lot again :-)!

• The fingerprint reader is not connected

  Hello everyone,

  Well as you can see the title sums up my problem...

  I have HP Pavilion dv5 1160ej which I bought recently, and then this problem came from nowhere!

  the computer does not register my finger on the fingerprint reader

  I have a red 'X' mark on the icon of the DigitalPersona software, and when I click on the little finger to enroll and register my fingerprints in the wizard on the software that he told me that "the fingerprint reader is not connected!"

  How the hell should I connect it when it is integrated to the pc?

  Device Manager is great no problem, I have uninstalled and reinstalled the driver several times and rebooted the computer several times too and nothing helps...

  The journal of the computer on the screen, I see written next to my account "Detection drive.."

  plz help me guys I really like this technology and want to get it back...

  Message edited by Nen0uS on 07/12/2009 11:02

  OK, I see what you're saying.

  Remember download Windows updates in this period?  Maybe you downloaded another software because it worked correctly.

  Have you thought about doing a system restore from the date that it worked properly?

  Keep trying and I also!

• (SimplePass) fingerprint reader does not work or missing? (Windows 8)

  Hey guys,.

  I see many people running on the issues where he fingerprint reader does not work after the upgrade. Most of these problems come from the books that is not supported by Windows 8.

  If you run a question using biometric (fingerprint reader) missing or does not work to all install IT.

   

  

   

  THX

  Hope it will be useful.

  THX

• HP envy: HP Envy fingerprint reader does not

  Simple pass works well using the password or PIN.  The fingerprint reader does not work. no light help please

  icp_wolverine wrote:

  MAKE SURE THAT THE ATOMIADES SENSOR IS INSTALLED AND REINSTALL HP SIMPLEPASS

  ALSO TRY A HARD RESET IF A STOP OF THE LAPTOP, UNPLUG POWER SUPPLY, BATTERY, BUTTON FOR 10 SECONDS TO TAKE... BATTERY PUT IN PLUG POWER CORD BACK LIGHTS FOR LAPTOP

  Please how do I check if the sensor is installed.  I tried the Hard reset without success. Thank you

• Fingerprint reader does not work after the laptop awakens from his sleep.

  Pavilion DV6-6c15nr

  Windows 7 Home Premium

  Fingerprint reader works fine when the computer starts. The drive works fine if I manually lock the system. When the computer enters mode "sleep" through inactivity, then wakes up from his sleep, the fingerprint reader does not work. The player power led does not illuminate, the player does nothing if I drag a registered fingerprint. I must select use authentication information and enter the Windows password. Device Manager says device working properly but it doesn't help. I checked for BIOS, Windows and driver updates but I run in all aspects.

  Hello

  Uninstall the software and current driver for the fingerprint reader.

  Resources:
  Uninstall software in Windows 7

  Uninstall or change a program in Windows 7

  Download and install the latest driver from here.

  Download and install the latest version of the software from here.

• HP ProBook 440 G2, fingerprint reader works not when I upgraded the Win 7 Pro form to win 8.1 Pro

  My HP ProBook 440 G2, finger print reader does not when I upgraded the Win 7 Pro form to win 8.1 Pro.

  Device manager showing the biometric reader works correctly. But in fact, the finger printer reader is not reading or senseing. It seems that the part "dummy". Please help me to correctly configure step by step for that matter.

  Thank you

  Hillet

  Have you installed the software driver validity sensor fingerprint for Windows 8.1?

  http://h20564.www2.HP.com/hpsc/SWD/public/detail?sp4ts.Oid=6943811 & swItemId = ob_134806_1 & swEnvOid = 4158

  See page 64 in the manual Windows 8.1 according to the configuration of fingerprints of validity information

  http://h20565.www2.HP.com/hpsc/doc/public/display?sp4ts.Oid=6943810 & docid = emr_na-c04371762 & docLocale = en_US

• HP Probook 4530 s fingerprint reader does not.

  I just bought HP Probook 4530 s Ci5

  6 GB of RAM

  740 GB hard

  1 Gb Radeon graphics card

  Win7 64 bit operating system

  I downloaded the driver and digital persona software from the HP Web site, my system Device Manager shows that the driver is correctly installed (called devices biometric, and under it Validity sensor, its listed version is VFS471). But on windows log on that is showing and then Player Detection is not detected. Same thing is happening in the software (digital persona). I tried different software in different websites.  Please indicate if you know something NEW. I said something new because I saw many people on many sites looking for this problem. But the problem is there.

  When I run the validity sensor driver installation, it will install fine.

  Then I run the last digital persona software it says on his system ("the system cannot check that the fingerprint readers is installed"). And that this is an option to SKIP this part. When I do, it completed the installation and restart the computer. After that the same problem "drive not detected" on windows to connect.

  Hello

  Uninstall the driver and the software for reader fingerpint.

  Resources:
  Uninstall software in Windows 7

  Uninstall or change a program in Windows 7

  Download and install the driver prints digital validity here.
  Download and install HP ProtectTools Security Manager here (inside this package, it is a software for fingerprint reader).

  Restart the system and check the results.

• HP envy: fingerprint reader does not

  the fingerprint reader doesn't work with my

  ENVY of HP TouchSmart m7-j120dx Notebook PC (ENERGY STAR)

  Model #: E8A11UA

  Series No.: [personal information]

  I downloaded the software but still does not

  @mackt123

  The good news: there are 10 HP Windows drivers for your system.  (It is not the case for everyone.)

  If the system has been migrated to Windows 10 (as opposed to the installed computer with W10), while you have installed HP 10 Windows drivers, including the Chipset driver.

  There is an update to the BIOS of your system - which do not install unless you have your computer completely saved, particularly files all critical.  Do not update the BIOS unless / until it's absolutely necessary.  Why hesitate?  BIOS updates may be very beneficial--or they can turn fatal and turn your computer into a large, flat paper weight.

  

  Validity sensor driver:

  File name: sp63418.exe

• HP Envy dv6 7323 CL: my fingerprint reader does not work

  My fingerprint reader has stopped working.  It is a validity sensors (WBF) (PID = 0018). It worked once I updated to Windows 10 but has stopped now. I opened the Device Manager, the device was hidden, and when I tried to update the drivers of the update of the driver indicates that all the drivers are current, this is checked when I open the 'Détails' tab and go to the section selected user driver installed (). I then checked the "General tab" which had the following message now, "this hardware device is not connected to the computer. (Code 45); To resolve this problem, reconnect this hardware device to the computer. "Then I checked under"location information"that are listed as port #0003. Hub_ #0001. Additinally, verifying the Universal Serial Bus controllers it lists a device with the following message, "unknown USB Device (device descriptor request Failed)."  Under details, I noticed the following: location information is port #0003. Hub_ #0001. The problem code is 0000002B. On the tab "Général" is the message "Windows has stopped this device because it has reported problems. (Code 43) »

  Hello @Skipnielsen,

  Thank you for visiting the HP Forums! A place where you can find solutions for your problems, with the help of the community!

  I read your post on the fingerprint reader and wanted to help you!

  Try uninstalling the driver and let the search system for a compatible driver.  If you still have problems, try to review the following document and let me know if this can help:

  HP Notebook PC - a (Windows 8) fingerprint reader troubleshooting

  Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

  Have a great day!

• Dv7 fingerprint reader works not properly

  The fingerprint on my DV7 reader works on my initial connection, but has stopped working for any other site.  Sites and pwd are all loaded, but when I access them, I don't get the opportunity to use the fingerprint reader.  The laptop is a HP Pavilion dv7 Notebook PC, product number A5F92AV with an Intel Core i7-3610QM CPU @ 2.30 GHz and running Windows 7 Home Premium 64-bit Service Pack 1.

  jcap1108,

  You might start with the following:

  If you allow your Firefox to update automatically, then Firefox may have recently updated to V31.

  Make sure you have the following settings in place: always turn on

  Firefox > file > Tools > modules > Plugins > scroll down >

  Always turn on the value SimplePass (drop down on the right)

  • Closing of Firefox
  • Close all programs
  • Restart / reboot the computer and log in

  ============================================================================

  Reference - paper Dragon:

  HP SimplePass update instructions

  Click on the Thumbs - Up Kudos to show that you appreciate the help and time of our Experts.

  Although I strive to reflect best practices of HP, I do not work for HP.

  Click on accept as Solution when the answer is a good solution or workaround!

• Tecra R940 - fingerprint reader does not

  Hey,.

  A few days ago I was on my Tecra R940 and I got the messages re, a USB device unplugged series. I do not think it a lot at the time, but since then my fingerprint reader has stopped working.

  I can not connect via fingerprints, and when I run the utility of fingerprints, he says: "unable to connect to the probe.

  I ran the test of Toshiba PC diagnostic tool and it passed everything except the Modem test (I jumped, do not have a telephone line).

  Any ideas on how to diagnose this?

  Any help is greatly appreciated!

  > I can not connect via fingerprint, and when I run the utility of fingerprints, he says: "Failed to connect to the sensor.

  If the fingerprint sensor is available, it must be in the Device Manager.
  I would recommend that you go to Device Manager and check if the fingerprint sensor is listed there.

  Note: in some cases the option of fingerprints is available in BIOS and fingerprints can be enabled or disabled it. That's why I also recommend to check this option.

  Where the fingerprint sensor appears not in Device Manager and in BIOS of fingerprints is activated, I guess that hardware malfunctions and this can be solved by the replacement.

• Satellite M300 - fingerprint reader will not let me

  Hi guys,.

  I have a M300 laptop series, with the fingerprint reader.

  I got the scanner working when I got the laptop (3 days ago). But on the tutorial, it keps saying: "too short". Anyway, I finally scanned in a finger, and it seemed to work OK. It would take me 5, 6 attempts, but then it would connect.

  Then I reinstalled the OS, ranging from Home Premium, Vista Ultimate. After installing the software the fingerprint scanner, it remind my finger somehow! I never "registered" it. In addition, it was scanning first time, every time. Well, maybe 8 to 10 times. It worked well, but then all of a sudden today, I tried to connect, and it says 'No Match'.

  It is possible that there may be dust on the sensor, so the initial scans were not good... and now the dust has gone? It's the only thing I can think of.

  So, my question: is there a way to reset my fingerprint and re-register them? To access settings, you must analyze your finger! :(
  There is no way I can get the settings through my password typed in? How can I reset my fingerprints?

  The fingerprints are stored in hardware, so when you reinstall Windows, the fingerprint will still be there.

  Try to clean your finger and when you drag, don't push too hard.