HP Probook s 4540: fingerprint reader does not

Hello

Problem: fingerprint - Windows journal reader under does not have the ability to connect via the fingerprint reader.

Overview: after installing the drivers of the fingerprint on the HP site and thanks to the HP protection tools to register successfully to fingerprints, I tried to log in via this method, but the Windows Connect screen does not display this option. Device Manager correctly identifies and shows the fingerprint sensor - however, the Control Panel does no detection of biometric devices.

I really need help with this problem. Details of what steps I took trying to make the scanner work are given below.

Specs:

1) 4540 probook s

(2) Windows 7 64 bit

(3) i5 - 3210 m, 1 GB Hd 7650 m, 4 GB at 1333 Mhz, 750 GB 5400 RPM, VFS 491 fingerprint reader.

Details of the problem and the steps of my work to install the drivers:

After a new installation of Windows 7, I went on the site of HP driver to download the latest drivers for Probook s 4540:

http://h20000.www2.HP.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5229457&...

I installed the drivers in roughly in this order:

drivers ethernet controller 1) realtek.

drivers audio 2),

(3) the chipset and USB 3.0 drivers (but not the Intel MEI driver)

(4) Intel video driver: a problem such that the pilots were not allowed to install. After you disable switchable graphics in the bios, I was able to get these drivers to install.

(5) AMD video drivers: installed after graphic driver intel HD - installed but Catalyst Control Center was not displayed. Then I reactivated switchable graphics in the BIOS, re-installed these drivers and CCC was now available.

(6) support for HP keyboard shortcut

(7) HP Universal camera driver

(8) fingerprint sensor fingerprint validity

(9) Synaptics Touchpad driver

(10) Atheros wifi & bluetooth

(11) Jmicron card reader

After driver installation, I installed the HP protection tools. According to request a reboot of the PC, which I did-, he asked for the setting up security etc... Part of this pocess was the registration of fingerprints - successful. However, log off / restart of windows, an option to connect with the fingerprint reader does not appear in the Windows login screen.

I open the control panel and found there wasn't that no biometric device only tab, even if the Device Manager showed biometric sensor, device and validity (VFS 491). I then uninstall HP protect tools and driver validity sensor fingerprint, and made sure that these services are running:

-Credential Manager

-Remote Procedure Call (RPC)

DCOM Server process Launcher-

RPC end point mapper-

-Windows Biometric Service

Plug-and-Play

Then as suggested in another post on the forum, I installed first of all this:http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55109.exe , then the drivers of the validity of 4540 s drivers page, then HP protection tools.

After the reboot HP protect tools as before to register my fingerprints, but still no windows login prompt came to connect with fingerprints. However, a change after installtion of http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55109.exe that has been in Control Panel it is now a tab for biometric devices. However, it is said that windows did not find it all installed biometric devices. A picture is attached showing the Device Manager and Control Panel!

Please HP offer a solution. Thank you!

OK problem solved. I don't know if it is related to the HP windows 7 system essential updates driver installation and Intel MEI or not - but I install these.

What has really worked probably was it - > install the drivers of fingerprint and then the HP protection tools. Once rebooted, open HP tools protect, then return to the administration in the lower right corner-> the administration Console-> increase of security system-> tick windows login security and your done. Now, you will be able to connect through fingerprints registered.

Tags: Notebooks

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