HP ProBook s 4710: Bluetooth missing on HP ProBook 4710 s (Windows 7 64-bit) - Intel WiFi - Link 5100 AGN


I have a strange problem:

I have two HP ProBook s 4710 here in front of me. The two "seems" to have the same hardware inside (I don't see any difference on the stickers in the back).

I have install both of them with the same USB with Windows 7N 64-bit.

After the installation is complete (no additional driver installed).

the first bluetooth ProBook has

the second bluetooth ProBook has NO!

I checked the BIOS, every two active a bluetooth settings on both.

WLAN works on both.

On the first s I can also install the bluetooth drivers latest, on the second, I can't. Always the message occurred ("no device was detected. Make sure that... »).

Device Manager indicates, the two ProBooks Intel WiFi - Link 5100 AGN, the first s also Bluetooth-device listed, the second of not.

What the hell is going on here?



It is very strange because the HP Wireless Assistant software is registered directly on the support page and driver 4710 under the solutions section.

If this is the case, try the latest HP Connection Manager software which does the same thing the software assistant wireless.

Here's the theory behind your dilemma (except radio BT died).

This laptop once had the connection manager (since the software assistant Wireless does not) installed, and you can use this software to individually disable bluetooth or devices rather than using the wireless button wireless.

I guess that for example, turn off the stereo bluetooth with the connection manager to save a small amount of battery power, which increases the time before having to recharge the battery.  But you can still use the wireless.

The hardware button turns both off the coast.

The big problem is...

If none of these devices are turned off by the wireless assistant or the connection manager software and that you reinstall the operating system or to update or other, wireless or bluetooth devices do not appear in the Manager of devices as if they are dead or don't exist.

And what makes this more puzzled, is that if you check the BIOS, you will see that they are present and active!

The only way to make them work again, is to turn them on by using the Deputy Director or the wireless connection software.

This is why it is absolutely essential to ensure that these devices have been turned on before you reinstall the operating system.

For those people that upgrading to W10, none of these programs work on W10, so if the BT has been disabled, the user must return to W7, activate the bluetooth, uninstall the connection manager or the wireless assistant software, reboot, ensure that the device is always on and then upgrade to W10.

Here is the link to the software of the support page for your laptop connection manager...


If this doesn't work or the other, I suspect that the BT module does not work (all hardware failures).

Tags: Notebooks

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