HP ProtectTools security manager startup disables the keyboard to exit

Not really sure if this ensures a thread, but I just ran across a bad bug in hp ProtectTools that prevents me to enter my BitLocker PIN at startup. I made the mistake of activation of the POST behavior that requires fingerprint/password when I start my computer. I say mistake because now the application is disable my keyboard at the exit, preventing me from typing my PIN, BitLocker, or even tapping F12 for network boot.

I tried to plug in a USB keyboard that made me only once. I thought I had solved the problem. (I should have uninstalled startup options when I had the chance!) Now, the Director of security of startup is disable the keyboard on board when it starts AND the USB keyboard when it ends. I tried almost all channels through the menu options in the hope of a different outcome. My only remaining option seems to be to reinstall the o/s to a DVD.

It's really more of a complaint rather than a cry for help. I enjoyed the unique connection for a short period, but cursing hp to release a product that so easily loses his own material. Another day in the toilet that I reinstall - assuming I can reinstall...

UPDATE: flashed the BIOS to version F.20, which seems to have solved the problem for me. YMMV.

Note that the keyboard and mousepad (!) were non-functional, but I managed to limp with USB components. Updated the BIOS seems to have fixed problems of mouse and keyboard. Fingers crossed!

Tags: Notebooks

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