HP PSC 1315xi - clean print cartridge does not work, does nothing

I have a HP PSC 1315xi All in One.  I have just stalled new ink cartridges.  I was able to line up, but I noticed on the impression that black was not feeling right.  I printed a test page by holding the Cancel button and pushing the color copy button to start.  Print out showed that there certainly is a problem with the black cartridge.  So I went in the Toolbox and I clicked to clean cartridges.  I clicked on Clean and nothing happened.  The printer did nothing and he didn't pop up or anything to show, there was a problem.  I waited 5 minutes and still nothing.  I'm on Win 7 Home Premium 64-bit.  Thank you.

The application of the Toolbox cannot communicate with the printer. Try the following:

(1) unplug the PC printer by unplugging the USB cable into the PC end.

(2) turn off the printer and the PC.

(3) wait 30 seconds and turn on the printer, then on PC.

(4) when the PC is starting for office, connect the USB cable.

Now, open the Toolbox printer and check if the option clean cartridge works.

If this does not work:

(1) you are able to check the Toolbox ink levels?

(2) you see the digital imaging monitor icon in the box at the bottom right of the taskbar on your computer screen?

Tags: HP Printers

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